Purdue University Fort Wayne is hiring: Senior Library Assistant (35691) in Fort

Purdue University Fort Wayne Senior Library Assistant (35691) in Fort Wayne, Indiana

Job Title: Senior Library Assistant

Job Code: (35691)

Join Purdue University Fort Wayne:

We are currently seeking a full-time on-site Senior Library Assistant in our Library. This position provides and leads front line customer service in a timely, accurate, and effective manner to PFW students, faculty, staff, and residents of Indiana. The pay for this position is $15/hr.

Primary Responsibilities:

1. Leads front line service in a timely, accurate, and effective manner to PFW students, faculty, staff, and residents of Indiana.
2. Demonstrates a courteous, professional attitude to all patrons and invites approach by initiating contact with patrons through library communication channels, and providing circulation assistance.
3. Oversees ingoing and outgoing materials requested through the Purdue fulfillment network.
4. Assists Service Desk Assistant Director with the intake, processing, and removal of course reserves in the library. Leads opening and closing procedures.
5. Answers the Library and Writing Center phones, providing information, scheduling, directional assistance, and referrals within the library and other campus departments.
6. Instructs patrons in the use of microform reader/printers, photocopiers, computers, printers, and other equipment, and troubleshoots mechanical problems.
7. Alerts library IT staff to errors and outages in electronic resources, technology, and library systems.
8. Responsible for the physical movement of materials in the building, such as shifting materials.
9. Participates in review of student employee work for accuracy.
10. Assists librarians in collection management duties (processing items for cataloging, pulling materials, etc.) as required.
11. Applies and communicates policy to internal and external patrons.
12. Handles patron complaints and concerns, and implements and interprets existing policy and procedures.
13. Provides functional supervision of student employees through training, deployment to specific service points, review of activities for accuracy and correctness, and allocation of tasks.
14. Includes evening supervision of the students and building in general when working closing shifts.
15. Answers directional and mid-level reference questions.
16. Maintains an ongoing working knowledge of effective search strategies and of basic resources available in the library, and updates that knowledge through consistent self-study and/or formal training.