Warren County, NC
Warren County, NC is hiring: LIBRARY TECHNICAL ASSISTANT / DIGITAL & IT SERVICES
Warren County, NC, Warrenton, NC, United States, 27589
Salary : $34,320.00 - $42,300.00 Annually
Location : Warren County, NC
Job Type: Full-Time
Job Number: 202300102
Department: LIBRARIES
Opening Date: 01/24/2025
Closing Date: 2/8/2025 11:59 PM Eastern
Description
GENERAL DEFINITION OF WORK:
Performs intermediate technical work providing technical support, manages digital resources, and assists in maintaining the library's IT infrastructure. In addition to operating the circulation desk, providing assistance to library patrons; and various related work as required. Work is performed under the regular supervision of the Library Director. Supervision may be exercised over library pages and library assistants.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Responsible for resolving technical issues for both staff and patrons, ensuring access to digital content, and assisting with the deployment and maintenance of library systems, hardware, and software. Managing and operating the circulation management system, reference or technical services section of the library; providing assistance as needed in various sections of the library. Operating circulation desk; checking books, magazines, videos and other materials in and out of library; responding to questions from patrons; assisting library patrons.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
KNOWLEDGE, SKILLS, AND ABILITIES:
Thorough knowledge of basic library procedures, methods and techniques; thorough knowledge of the library circulation functions; thorough knowledge of office procedures and records maintenance techniques; ability to exercise initiative and independent judgment; skill in the use of library equipment, materials and resources; ability to establish and maintain effective working relationships with library patrons and associates. This position requires strong problem-solving skills, attention to detail, and the ability to work both independently and collaboratively within a team environment.
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from an accredited community college with major course work in Library and Information Technology or related field and some experience in library work. Knowledge of IT systems, including hardware, software, networking, and cybersecurity best practices. Familiarity with digital content management systems and library technologies. Experience in a library or similar setting is preferred but not required.
PHYSICAL REQUIREMENTS:
This is medium work requiring the exertion of up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
SPECIAL REQUIREMENTS:
Possession of an appropriate driver's license valid in the State of North Carolina required. Strong customer service and communication skills. Ability to troubleshoot technical issues in a timely manner.
Comprehensive Benefits for Full-Time Employees
At Warren County, we provide a complete benefits package for full-time regular employees, including:
Retirement Benefits
All regular full-time and part-time employees are required to join the North Carolina Local Government Employees Retirement System (NCLGERS). Employees contribute 6% of their pre-tax salary to the system. If you leave County service before retirement, you may choose to withdraw your contributions or leave them in the system for future local government employment. Employees with 5 or more years of service are fully vested in the system.
Special Separation Allowance for Law Enforcement Officers
Law enforcement officers who are between 55 and 62 years of age and retire under the NCLGERS provisions are eligible for the Special Separation Allowance.
Salary Progression
Employees are eligible for a salary increase every two years, based on meeting performance expectations as outlined in their evaluations.
Additional Employee Benefits
At Warren County, we are committed to supporting the well-being and professional growth of our employees. In addition to offering a robust benefits package, we encourage eligible staff to take advantage of federal programs like Public Service Loan Forgiveness to help reduce their student loan debt. Join our team and enjoy a fulfilling career with excellent benefits!
01
Do you have at least a two-year degree (Associate's Degree) in IT, Digital Services, or a related field? If not, please describe equivalent experience that qualifies you for this role.
02
How many years of experience do you have working with common library databases, e-resources, and digital services?
03
What experience do you have managing library-specific technology, such as integrated library systems (ILS) or digital content platforms?
04
Describe your experience troubleshooting hardware and software issues, including printers, computers, and mobile devices.
05
What is your experience with web development or content management systems, particularly in maintaining a library website?
06
How comfortable you with networking basics, such as setting up and troubleshooting Wi-Fi or managing firewalls?
Required Question
Location : Warren County, NC
Job Type: Full-Time
Job Number: 202300102
Department: LIBRARIES
Opening Date: 01/24/2025
Closing Date: 2/8/2025 11:59 PM Eastern
Description
GENERAL DEFINITION OF WORK:
Performs intermediate technical work providing technical support, manages digital resources, and assists in maintaining the library's IT infrastructure. In addition to operating the circulation desk, providing assistance to library patrons; and various related work as required. Work is performed under the regular supervision of the Library Director. Supervision may be exercised over library pages and library assistants.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Responsible for resolving technical issues for both staff and patrons, ensuring access to digital content, and assisting with the deployment and maintenance of library systems, hardware, and software. Managing and operating the circulation management system, reference or technical services section of the library; providing assistance as needed in various sections of the library. Operating circulation desk; checking books, magazines, videos and other materials in and out of library; responding to questions from patrons; assisting library patrons.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
- Resolves technical issues for both staff and patrons, ensuring access to digital content, and assisting with the deployment and maintenance of library network systems, hardware, and software.
- Assist in the management and troubleshooting of integrated library systems (ILS), online databases, and digital content platforms.
- Maintain and update the library's website and assist with digital media services.
- Support patrons and staff with technology-related inquiries, including digital literacy training.
- Collaborate on the development and implementation of new digital services and programs.
- Ensure proper functioning of printers, scanners, computers, and other library equipment.
- Monitor and maintain the security and functionality of the library's network infrastructure.
- Assist with inventory, installation, and configuration of new technology.
- Keep accurate records of system performance, issues, and repairs.
- Process holds and book returns for WCML Remote Book Locker.
- Operates circulation desk; answers questions; helps patrons find information and materials.
- Registers patrons for library cards; checks materials in and out.
- Helps patrons use copier and other library equipment.
- Registers patrons to use computers and enforces policy; monitors public use of computers; answers questions on word processing, Internet access, e-mail, card catalogue and other programs.
- Provides reference services and advice to patrons.
- Places materials on reserve.
- Prepares and maintains overdue files.
- Sets up community room for meetings/programs.
- Performs related tasks as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
Thorough knowledge of basic library procedures, methods and techniques; thorough knowledge of the library circulation functions; thorough knowledge of office procedures and records maintenance techniques; ability to exercise initiative and independent judgment; skill in the use of library equipment, materials and resources; ability to establish and maintain effective working relationships with library patrons and associates. This position requires strong problem-solving skills, attention to detail, and the ability to work both independently and collaboratively within a team environment.
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from an accredited community college with major course work in Library and Information Technology or related field and some experience in library work. Knowledge of IT systems, including hardware, software, networking, and cybersecurity best practices. Familiarity with digital content management systems and library technologies. Experience in a library or similar setting is preferred but not required.
PHYSICAL REQUIREMENTS:
This is medium work requiring the exertion of up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
SPECIAL REQUIREMENTS:
Possession of an appropriate driver's license valid in the State of North Carolina required. Strong customer service and communication skills. Ability to troubleshoot technical issues in a timely manner.
Comprehensive Benefits for Full-Time Employees
At Warren County, we provide a complete benefits package for full-time regular employees, including:
- Health, dental, and vision insurance
- Retirement plans through the North Carolina Local Government Employees Retirement System (NCLGERS)
- Deferred compensation plans
- Flexible spending accounts
- Life insurance and short-term disability coverage
- Employee assistance program
- Referral program
- Paid holidays, vacation, and sick leave
Retirement Benefits
All regular full-time and part-time employees are required to join the North Carolina Local Government Employees Retirement System (NCLGERS). Employees contribute 6% of their pre-tax salary to the system. If you leave County service before retirement, you may choose to withdraw your contributions or leave them in the system for future local government employment. Employees with 5 or more years of service are fully vested in the system.
Special Separation Allowance for Law Enforcement Officers
Law enforcement officers who are between 55 and 62 years of age and retire under the NCLGERS provisions are eligible for the Special Separation Allowance.
Salary Progression
Employees are eligible for a salary increase every two years, based on meeting performance expectations as outlined in their evaluations.
Additional Employee Benefits
- Wellness Days
- Birthday Leave
- 12 Paid Holidays per year
At Warren County, we are committed to supporting the well-being and professional growth of our employees. In addition to offering a robust benefits package, we encourage eligible staff to take advantage of federal programs like Public Service Loan Forgiveness to help reduce their student loan debt. Join our team and enjoy a fulfilling career with excellent benefits!
01
Do you have at least a two-year degree (Associate's Degree) in IT, Digital Services, or a related field? If not, please describe equivalent experience that qualifies you for this role.
02
How many years of experience do you have working with common library databases, e-resources, and digital services?
03
What experience do you have managing library-specific technology, such as integrated library systems (ILS) or digital content platforms?
04
Describe your experience troubleshooting hardware and software issues, including printers, computers, and mobile devices.
05
What is your experience with web development or content management systems, particularly in maintaining a library website?
06
How comfortable you with networking basics, such as setting up and troubleshooting Wi-Fi or managing firewalls?
Required Question