ABM Industries
Unified Communications Network Operations Manager
ABM Industries, Atlanta, Georgia, United States, 30383
Overview
Responsibilities:
In the role of the UC Network Operations Manager, you will:
Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment
Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members
Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation
Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives.
Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software
Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained
Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications.
Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues
Strong Client Service focus, ability to communicate with both a technical and non-technical audience
Develop and enforce network policies, standards, and procedures.
Communicate clear instructions to team members & hold them accountable to goals & objectives
Provide regular status reports on tasks accomplished, current issues and progress toward goals.
Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers
Manage vendor relationships and escalate issues when appropriate
Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management
Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member
Technical Qualifications:
Bachelor’s degree in computer science, Computer Engineering or related technical discipline and/or related field experience
5+ Years of experience as a leader in Information Technology
7+ Years of experience in Network Engineering
Experience with ServiceNow or another industry standard ticketing and change control system
Metrics focus when it comes to improving customer service and providing insight into performance metrics
Experience troubleshooting Network & Infrastructure issues
History of Excellent Client Service Skills (communications & relationship management)
Experience running multiple large technical projects simultaneously
Communicates well both verbally and non-verbally
Strong problem-solving and decision-making skills
Ability to work effectively and with minimal direct supervision
Ability to translate business requirements to technical deliverables
Preferred Qualifications:
Experience administering monitoring solutions such as SolarWinds Orion
Experience in the implementation & support of Cisco Networking Technologies, specifically:
Cisco Data Center (Nexus, Routing, WAN, SD-WAN)
Cisco Campus Technologies
Cisco / Fortinet Wireless
Cisco Professional level certification (CCNP, CCDP, CWNA, CWNP, CCIE) or equivalent experience
Project Management, PMP and/or ITIL experience
Enterprise Network Monitoring software experience (SolarWinds Orion)
2+ years of experience with Cisco Identity Service Engine (ISE) or another 3rd party Network Access Control (NAC) product
3+ years of experience with Cisco Unified Call Manager (CUCM)
2+ years of experience with Cloud computing (Azure, AWS, or GCP
Strong knowledge of VoIP technologies, video conferencing systems, and collaboration tools (e.g., Cisco, Microsoft Teams, Zoom).
Strong knowledge of wireless technologies, standards (e.g., IEEE 802.11), and protocols.
UCaas & CCaaS Cloud based services
Proficiency in Cisco UC technologies including CUCM, Unity Connection, and UCCX.
ITIL Foundation certification desired
BS or BA degree in networking, telecommunications or information systems or equivalent experience
Must have the ability to provide documentation verifying legal work status
Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries
Ability to understand and comply with ABM guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines
Excellent verbal and written communication skills required
Ability to communicate program standards and requirements
Excellent analytical and quantitative skills and experience
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:
ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)
REQNUMBER: 104309
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:
In the role of the UC Network Operations Manager, you will:
Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment
Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members
Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation
Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives.
Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software
Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained
Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications.
Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues
Strong Client Service focus, ability to communicate with both a technical and non-technical audience
Develop and enforce network policies, standards, and procedures.
Communicate clear instructions to team members & hold them accountable to goals & objectives
Provide regular status reports on tasks accomplished, current issues and progress toward goals.
Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable
Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers
Manage vendor relationships and escalate issues when appropriate
Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management
Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member
Technical Qualifications:
Bachelor’s degree in computer science, Computer Engineering or related technical discipline and/or related field experience
5+ Years of experience as a leader in Information Technology
7+ Years of experience in Network Engineering
Experience with ServiceNow or another industry standard ticketing and change control system
Metrics focus when it comes to improving customer service and providing insight into performance metrics
Experience troubleshooting Network & Infrastructure issues
History of Excellent Client Service Skills (communications & relationship management)
Experience running multiple large technical projects simultaneously
Communicates well both verbally and non-verbally
Strong problem-solving and decision-making skills
Ability to work effectively and with minimal direct supervision
Ability to translate business requirements to technical deliverables
Preferred Qualifications:
Experience administering monitoring solutions such as SolarWinds Orion
Experience in the implementation & support of Cisco Networking Technologies, specifically:
Cisco Data Center (Nexus, Routing, WAN, SD-WAN)
Cisco Campus Technologies
Cisco / Fortinet Wireless
Cisco Professional level certification (CCNP, CCDP, CWNA, CWNP, CCIE) or equivalent experience
Project Management, PMP and/or ITIL experience
Enterprise Network Monitoring software experience (SolarWinds Orion)
2+ years of experience with Cisco Identity Service Engine (ISE) or another 3rd party Network Access Control (NAC) product
3+ years of experience with Cisco Unified Call Manager (CUCM)
2+ years of experience with Cloud computing (Azure, AWS, or GCP
Strong knowledge of VoIP technologies, video conferencing systems, and collaboration tools (e.g., Cisco, Microsoft Teams, Zoom).
Strong knowledge of wireless technologies, standards (e.g., IEEE 802.11), and protocols.
UCaas & CCaaS Cloud based services
Proficiency in Cisco UC technologies including CUCM, Unity Connection, and UCCX.
ITIL Foundation certification desired
BS or BA degree in networking, telecommunications or information systems or equivalent experience
Must have the ability to provide documentation verifying legal work status
Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries
Ability to understand and comply with ABM guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines
Excellent verbal and written communication skills required
Ability to communicate program standards and requirements
Excellent analytical and quantitative skills and experience
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:
ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)
REQNUMBER: 104309
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.