Library Assistants Job at Christchurch City Council in Oregon

Ngā Kete Wānanga o Ōtautahi Christchurch City Libraries is a network providing access to creativity, ideas and information. We create opportunities for our community to explore and have fun with everything from old stories to new technologies through a vast range of materials and public programmes.

About the team | Ko te rōpū nei

Our libraries could not operate without our brilliant team of Library Assistants. They find ways to connect, inspire and enrich our communities every day, all over the city. You'll spend your day doing a mix of things, including helping our customers by recommending reads, assisting with information enquiries, and aiding with technology needs. We want to recruit people to be library assistants and fill vacancies that come up between now and the end of May 2025.

Key Responsibilities:

• Excellent and welcoming customer service reflecting the values of manaakitanga and whanaungatanga.
• Work collaboratively with your team and with customers, showing a genuine willingness to help others.
• Have the ability to navigate difficult moments and the resilience to help people succeed.
• Demonstrate in word and action an understanding of te Tiriti o Waitangi and its application to Christchurch City Libraries.
• Committed to continuous personal learning and growth.
• Effectively communicate with colleagues and customers.

Qualifications and Experience:

• NCEA level 3 (UE or equivalent) and 12 months customer service experience OR 3 years customer service experience and demonstrated commitment to continuing education.
• Commitment to work according to our service philosophy values.

Additional Information:

Hours of work - please read the information below and indicate your preferences in response to the questions on the application form.

• A Library Assistant job may have between 15 and 37.5 (full-time) contracted hours each week.
• Our libraries are open for a range of hours between 8am and 8pm. It is expected that all hours packages would normally include at least one shift to help close the library at 6pm, 7pm, or 8pm depending on the location.
• A regular weekend day is normally part of a package of hours.

Location - please read the information below and indicate your preferences in response to the questions on the application form.

• Our Library Assistants work in 22 different locations across Christchurch. Positions may become available at any of those locations or in an additional team that works across all of them.
• Outreach is the team who take library services outside our buildings to people who have higher barriers to accessing the library. We are based in the Linwood area and travel to our customers all over the city. We serve rest home residents, people who are housebound and organisation run groups amongst many others.
• Network Library Assistants work in almost every library, must have their own motorised transport and are paid mileage. They never work less than 20 hours a week and can work up to 40 hours on a rotating roster which includes regular Saturdays, Sundays and evenings to 8.15pm. It is not suitable for someone who requires fixed days and hours of work.

What's in it for you? He aha ngā hua ki a koe?

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

• Access to training programmes, workshops, and development opportunities.
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation.
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyway.

We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at jobs@ccc.govt.nz.

Central City | Post date: 04 Feb 2025 | Close date: 16 Feb 2025 00:00 | Expertise: Libraries | Work Type: Permanent, Part-time