Technical Writer Job at Jobleads-US in Los Altos

We are seeking a highly motivated and detail-oriented Technical Writer to create and maintain comprehensive documentation for our Wordly AI interpretation platform. You will play a crucial role in empowering our users, including event organizers, interpreters, and attendees, to effectively utilize our innovative technology. This is a full-time position reporting to the Head of Customer Success.

Responsibilities:

1. Create and maintain user-friendly documentation: Develop a range of materials, including user guides, tutorials, FAQs, knowledge base articles, release notes, and online help content.
2. Collaborate with cross-functional teams: Work closely with product managers, engineers, support, and marketing teams to gather information, understand product features, and ensure accuracy and consistency of documentation.
3. Understand our users: Develop a deep understanding of our target audience and their needs to create documentation that is clear, concise, and easy to understand. Tailor content to different user personas.
4. Ensure accuracy and quality: Proofread and edit all documentation for grammar, style, and accuracy. Maintain a consistent style guide and ensure adherence to it.
5. Keep documentation up-to-date: Regularly review and update existing documentation to reflect new features, enhancements, and bug fixes. Establish a process for managing documentation updates.
6. Explore and implement new documentation tools and technologies: Stay current with industry best practices and explore new tools and technologies to improve the efficiency and effectiveness of our documentation process. Suggest and implement improvements.
7. Contribute to knowledge management: Help build and maintain a robust knowledge base to empower users to self-serve and find answers quickly.

Qualifications:

1. Bachelor's degree in English, Journalism, Technical Communication, or a related field.
2. 3+ years of experience as a Technical Writer, preferably in the software industry. Experience with SaaS products is required. Experience with API documentation is a plus.
3. Excellent writing and communication skills: Ability to explain complex technical concepts in a clear, concise, and engaging manner.
4. Strong attention to detail and a commitment to accuracy.
5. Proficiency in using documentation tools: Experience with Markdown is a must. Other documentation tools are a plus.
6. Ability to work independently and as part of a team.
7. Strong problem-solving and analytical skills.
8. Experience with agile development methodologies is a plus.
9. Familiarity with AI, machine learning, or translation technology is a plus.
10. Experience with video tutorials or other multimedia content creation is a plus.

Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.

Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.

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