The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.
The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. We're experiencing rapid growth—and this is just the beginning of our journey!
At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.
As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!
What is the opportunity?:
As a Sr. UX Researcher you will be responsible for uncovering user needs, behaviors, and pain points through qualitative and quantitative research, ensuring that design and product decisions are informed by real customer insights.
- Collaborate with designers, project managers, and other stakeholders to translate research findings into actionable recommendations that improve user experience and drive business goals.
- Use Pendo and other analytics platforms to identify user behavior patterns across different product areas.
- Assist in educating and growing the research function within the organization.
- Help establish processes for tracking metrics over time, providing a framework for assessing the success of design updates and product enhancements.
What will you bring to Omnissa?
- 5+ years of experience in quantitative and qualitative user research, data analysis, or a similar field, ideally in a digital product or SaaS environment.
- Proven track record of using analytics tools to drive product decisions. Pendo preferred, but Mixpanel or Google Analytics are also acceptable.
- Strong proficiency in quantitative research methods, statistical analysis, and data visualization.
- Familiarity with metrics such as engagement, retention, and conversion, with experience in establishing and tracking KPIs.
- Ability to distill complex data into clear, actionable insights that inform design.
- Analytical mindset with a keen eye for identifying user behavior trends.
- Strong communicator with an ability to educate non-research teams on data insights and tools.
- Self-starter who thrives in a dynamic, collaborative environment.
Location: Atlanta, GA
Location Type: Hybrid
What is the leadership like for this role? What is the structure and culture of the team like? This role will report to Ashley Rivera who manages UX research, Content Design, and Design Operations within the Omnissa Design organization. Ashley values autonomy and collaboration. She empowers her team to take ownership of their work while fostering strong cross-functional partnerships. She believes that the team's success is built on the strengths of each individual, leading with empathy, openness, and a commitment to supporting both personal and professional growth.
Omnissa’s commitment to diversity & inclusion:
Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.
Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.
Disclaimer for US-Based Roles: This job requisition is not eligible for employment-based immigration sponsorship by Omnissa