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USER RESEARCH INTERNATIONAL LLC

USER RESEARCH INTERNATIONAL LLC is hiring: UX Research Lead in Redmond

USER RESEARCH INTERNATIONAL LLC, Redmond, WA, US, 98052

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Job Description

Job Description

User Research International is seeking a dynamic and experienced UX Research Lead to oversee a group of independent UX research contractors, ensuring high-quality deliverables, effective project alignment, and the personal and professional development of individuals. This is a unique opportunity to support a scaling team of UX researchers. While the contractors work primarily in silos on their respective projects, the UX Research Lead plays a critical role in fostering a sense of connection, shared purpose, and support across the group.

The ideal candidate has experience in the big tech industry, understands the nuances of cross-functional environments, and excels at coaching researchers working in challenging and dynamic team settings. This role emphasizes people management, quality control, and cultivating a supportive and inclusive environment.


Key Responsibilities

  • Provide oversight and support to a group of independent research contractors through regular one-on-one coaching, mentoring, and alignment with project goals and company values.
  • Attend project kickoff calls, coordinating clear expectations, deliverables, and timelines for individual research projects.
  • Meeting regularly with clients throughout the engagement to understand their needs and to avoid escalation.
  • Implement and maintain high standards for research deliverables through thorough quality control processes.
  • Provide actionable feedback and resources to support continuous improvement in research methodologies and outcomes.
  • Anticipate and plan for the group’s growth, ensuring resources, processes, and structures are in place to support an expanding team.

Qualifications

  • Experience: 5+ years in UX research roles within the big tech industry, including at least 2 years in a leadership position.
  • People Skills: Demonstrated ability to coach, mentor, and support individuals in high-impact and focused environments.
  • Communication: Clear and effective communicator, skilled at aligning stakeholders and resolving conflicts.
  • Project Management: Strong organizational skills with experience leading kickoff calls and managing timelines.

Preferred Qualifications

  • Previous experience working or contracting at Google.
  • Familiarity with contractor management and the dynamics of independent project work.
  • Experience working in cross-functional or matrixed environments.
  • Background in managing research processes with minimal product involvement.

Benefits

  • Employer-paid Health/Vision/Dental Insurance
  • FSA/HSA
  • Employer-sponsored Life and Short-Term Disability Insurance
  • 401(k)
  • Parental leave
  • Professional development
  • 15 days paid vacation
  • 10 company paid sick days
  • 10 paid holidays
  • Company morale events