Senior UX Researcher (Service Design/Architecture) Job at Insight Global in New

Job Description

Insight Global is seeking a Senior UX Research to support an experience design team focused on service design and customer journeys. Candidates will be in a hybrid setting to collaborate with product, technology and design partners. This role will be engrained in a design team to support end to end UX research initiatives and help determine customer intent within product design portfolios. The goal of this role is to help prove validation for new design processes when it comes to focus on customer actions and insights. On a day to day basis candidates will be conducting in depth interviews to build empathy and stories of who customers are along with personas to support what the design team is designing for, doing diary studies and card sorting to understand mental models of what customers consider. Candidates will also be researching customer studies to determine what are people doing, how are they behaving, what they need as customers, what is the end goal of the customer, all to be able to help the design team streamline better customer experiences. Candidates should have experience supporting digital facing portfolios and supporting complex B2C environments. This role requires someone who has been in a UX research role, not a combination of design/research.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

6+ years of experience as a UX Researcher doing end to end research

B2C customer focused research for web and mobile applications or internal tools

End to end user research experience working independently to pick research methodology, write the research briefs and reports and deliver insights/data for next steps with stakeholders

Knowledge of research interview tools

A background with user navigation, design architecture, service blueprint tools - mapping and visualization of information

Dscout, user testing, user zoom experience

Collaboration with product partners, design teams and development teams to build decks and present research findings Service Design

Information Architecture null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.