BRANCH MANAGER - SANTA ROSA BRANCH - FIRSTBANK PR Job at First BanCorp in San Ju

Branch Manager

Firstbank PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands, and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Branch Manager is responsible for the sound performance management of the branch, within the institutional policies and procedures, legal regulatory requirements, business strategies, and objective delivery.

What You’ll Need to Succeed

• Coordinates the efforts of the team and itself to meet branch profitability goals and the expected growth of the branch business relations and budget.
• Promotes the cross-selling to other lines of business, such as mortgage, commercial, investment, and auto to attain individual and branch goals.
• Identifies and facilitates the referral opportunities to Insurance, Investment, and Trust third-party providers. Also works with the third party to assure an equal number of bank products referrals to the branch.
• Coaches and supervises Assistant Managers and other branch staff in sales and service topics to assure complete knowledge and understanding of products and operational processes.
• Manages the top 10 to 20 profitable relationships at the branch, as identified by the bank profitability analysis. Also coordinates the delivery of deposit services to bank corporate customers.
• Coordinates the sale and installation of related deposit products to corporate deposit customers, cash management, lockbox, and payroll, among others.
• Leads the sales efforts of debit cards, Internet services, EFT, and other electronic services, in order to increase utilization, reinforce business relations, and transfer customers to more appropriate channels.
• Reviews commercial loans portfolio to identify cross-selling opportunities. Also identifies commercial opportunities within the branch geographical area to increase portfolio and meet branch assigned goals.
• Assures that the service delivery within the branch includes components such as speed, accuracy, and personalization, in order to maintain service levels.
• Serves as the bank representative in the community. Also participates in community events and as a member of organizations.
• Implements training strategies and programs using Human Resources and Training guidelines.
• Manages many peer-to-peer relationships to ensure successful goal attainment. These relationships include but are not limited to commercial, cash management, call center, deposit operations, and other sales areas.
• Leads the decisional process for the commercial and personal account overdraft management in accordance with respective programs and policies.
• Monitors and evaluates the individual/team performance in accordance with the branch's Sales Culture and the scorecard assigned to each position.
• Complies with all related laws and regulations, including but not limited to the Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act, and Community Reimbursement Act, among others. Also assures that branch staff follows the operational procedures and complies with laws, regulations, policies, and procedures.
• Complies with the branch Sales Culture, goals, working plans, administrative procedures, and the Customer Satisfaction Program.

• Participates in staff meetings and individual coaching sessions, as needed.
• Controls operational costs through the implementation of cost reduction strategies and support to the Bank rationalization initiatives.
• Assists branch and Retail & Business Banking in special projects and assignments.
• Participates in pre-audit reviews by coordinating the efforts and the assignment of resources to gather information. Also responsible for implementing recommendations within the different areas.
• Substitutes Branch Sales Assistant Manager and Branch Operations Assistant Manager during their absences.
• Trains employees when changes take place in products or processes.

Competencies

• Planning and organization
• Teamwork
• Problem Solving
• Analytical thinking
• Communication and interpersonal relations
• Customer Service
• Initiative and creativity
• Selling and marketing techniques
• Strategic thinking
• Leadership

What You’ll Need:

• Bachelor’s degree in Business Administration, but not limited to others or their equivalent.
• A minimum of five (5) years of relevant experience in the Banking industry.
• Ability to develop the retail and commercial working plans in line with the business strategies.
• Ability to analyze financial data for both (1) developing sales strategies for current and potential customers and (2) facilitating the decision-making process within the branch. Also, the ability to prepare and analyze reports.
• Proven supervisory experience, specifically related to the guidance of a sales group to achieve goals.
• Excellent verbal, written, and presentation skills in both English and Spanish.
• Knowledge of banking laws and regulations such as Know Your Customer, Bank Secrecy Act, US Patriot Act, Community Reimbursement Act, Truth in Lending, and Truth in Savings, among others.
• Computer literate in the use of MS Office, Internet, and Banking tools.
• Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other branches within the geographical area.
• Own car in good condition and a valid driver’s license.
• Knowledge of banking products and services, as well as operational issues concerning each product and service.

First Bank Puerto Rico is proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

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