Editorial Assistant/Customer Service Rep

Kirkus Reviews is seeking an excellent editorial assistant/customer service representative for its Indie (self-published) section. This person will be responsible for assisting authors and corporate partners; maintaining our database; assisting the editors; performing clerical tasks, including mailing/unpacking packages; as well as fact checking, assisting with new projects, including podcast interviews, and other responsibilities. The primary focus, however, will be helping self-published authors with all of their questions, concerns, complaints, etc. An empathetic, patient person who follows instructions well and feels personal reward from supporting others is a must; a book lover who appreciates the journey of a writer is a big plus! Individuals in the BIPOC, LGBTQIA+, disabled, and other traditionally underrepresented communities are highly encouraged to apply. This is a full-time position based in New York, NY. Payment is $44k-50K annually. Benefits include health, dental, vision, 401k, PTO, and more. EOE.

Qualifications/Experience

• Highly organized
• Professional demeanor
• Able to multitask in a fast-paced environment
• Interest in developing knowledge of book industry trends, especially self-publishing and e-books
• 2-3 years customer service experience
• Positive attitude
• Exceptional written and verbal communication skills and a pleasant telephone manner
• Able to work independently and self-manage
• Confidence and a customer-focused personality
• Project management skill, attention to detail, ability to juggle multiple deadlines
• Proficiency in Microsoft Office, Excel, and aptitude to learn internal software programs

Please send salary requirements, cover letter, and resume to Dan Nolan at DNolan[at]kirkus.com. No phone calls, please.

Founded in 1933, Kirkus has been one of the most trusted and authoritative voices in book discovery. Today, Kirkus Reviews covers more than 8,000 books published by traditional houses and more than 4,000 self-published books every year. The magazine is published on the 1st and 15th of every month, and because of the scope of its coverage, its authoritative voice, and the timeliness of its reviews, Kirkus Reviews is revered by many as the first indicator of a book’s potential.