Library Assistant I Job at UMass Chan Medical School in Worcester

GENERAL SUMMARY OF POSITION:

Under the direct supervision of the Manager or designee, the Library Assistant I will initially be assigned to one area of responsibility as the Major Area of Responsibility (MAR). The area of responsibility will consist of three stages of duties based on established competencies. Staff will be evaluated by a measurement framework designed around knowledge, skills, and abilities. To reach the next stage in a particular area of responsibility, staff must show that they have successfully achieved the specified competencies within the frameworks for that stage.

MAJOR RESPONSIBILITIES:

1. Type of Work

• Interprets and implements policy.
• Develops and organizes procedures for Major Area of Responsibility.
• Provides assistance to customers - phone, email, and in person.
• Analyzes, interprets, and answers inquiries utilizing LSL resources.
• Resolves operational problems and provides first-level troubleshooting of library systems.
• Recognizes when to refer issues/questions on to librarian or supervisor.
• Processes requests and material.
• Runs reports.
• Performs bibliographic searching and verification.
• Applies knowledge of Integrated Library System modules and other resources and systems required by MAR.
• Conducts basic searches in library databases.
• Works as part of a team on special projects as assigned.
• May functionally supervise in MAR.
• May represent the library at consortia task force meetings as requested.
• Other duties as required.

• Upon hire, will train in MAR. Expected to reach Developing stage of MAR by end of probation period.
• Expected to reach Accomplished stage of MAR within one year from date of hire. Competencies at Accomplished Stage are:
• Supervision: Needs minimal direction; some guidance.
• Leadership and Initiative: Makes positive contributions; takes initiative.
• Critical Thinking and Problem Solving: Contributes to problem resolution.
• Distinctive Knowledge and Skills: Adapts to change; demonstrates consistent application of new knowledge.
• Commitment to Service: Demonstrates ability to address internal and external customer needs with high standards of service excellence.
• Communication: Demonstrates ability to communicate effectively both verbally and in writing with customers and staff.
• Training in other areas of responsibility will begin after reaching Accomplished stage in MAR.
• For promotion to Level II, must reach Developing stage in two other areas of responsibility.

REQUIRED EDUCATION AND TRAINING:

• Associate's degree required.
• 3 years related experience; library experience preferred.
• Working knowledge of Microsoft Office.
• Strong commitment to innovative and responsive public service.
• Working knowledge of current computer technologies in libraries preferred.
• Excellent written and oral communication skills.
• Ability to work independently and to contribute positively to a collegial team environment.
• Strong interpersonal skills.
• Demonstrated analytic skills and problem-solving skills.
• Evidence of ability to view issues from a library-wide perspective.
• Ability to work cooperatively in a team environment.
• Ability to work varied schedules.
• Ability to use independent and sound judgment to resolve problems.
• Ability to interpret and apply procedures and policies.
• Ability to organize work assignments and recognize priorities.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work under pressure and adhere to deadlines.