User Communications & Experience Manager Job at NAVER U.Hub in Los Angeles

User Communications & Experience Manager This range is provided by NAVER U.Hub. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $85,000.00/yr - $110,000.00/yr Overview We seek a User Communications & Experience Manager to lead user communication, education, and support efforts, driving customer success and engagement. As the owner of the messaging experience throughout the app lifecycle , you will play a pivotal role in delivering content that helps users unlock and appreciate the full value of the BAND app. This role encompasses overseeing user communications , managing the user lifecycle , and enhancing customer support . It combines traditional user communication strategies with creating strategic product content to boost engagement and impact key app metrics, including retention, in-app conversions (e.g., transitioning members to group admins), and referrals. Key Responsibilities: Educational Content: Curate and produce content for BAND users, including feature guides, app tips, and educational content that enhances user experience. User Communications: Lead the creation of in-app messaging, email campaigns, social media posts, and blog content that keeps users informed, engaged, and excited about the app. Metrics Ownership: Track and optimize key performance metrics related to user communication, such as user retention, in-app conversions, and referral programs. Lifecycle Communication: Identify key moments in the user journey to increase app usage and help users unlock the app's full potential (e.g., from member to group admin). Narrative Design: Shape the user experience by designing content flows that feel intuitive, inspiring, and seamless, ensuring each piece of communication feels like part of the bigger BAND story. Creative Production: Work with the content team to produce on-brand app promo videos, write text copy that inspires users, and ensure content is aesthetically pleasing, clear, and concise. Customer Satisfaction: Ensure an optimal user experience by identifying customer needs and promptly addressing their inquiries. User Research: Design and conduct user surveys and interviews. Requirements: Super Communicator: You excel at empathetically, clearly, and creatively communicating complex ideas across diverse formats, including written content, video, and social media. Doer, Executor, Experimenter: You’re someone who loves to take ownership, dive into execution, and experiment with new ideas. Creative Thinker with Attention to Detail: You understand the power of combining text and visuals to create inspiring content. Aesthetically Driven: You have a keen eye for design and know how to create content that is both functional and visually appealing. Tech-Savvy: Comfortable working with communication tools (email platforms, social media, in-app content systems). Passion for Growth: A natural curiosity and desire to learn. Team Player: Flexible, well-rounded, and proactive, you are a collaborative team member. Experience: 6+ years in communications, marketing, or content roles, with experience in digital marketing , content creation , or product content writing . Proven track record of creating engaging content across multiple channels. Experience with in-app messaging and user engagement initiatives . Comfortable with data-driven insights and able to leverage them to optimize communication strategies. Previous work with product content, lifecycle communication, and customer success/support is a plus. Willingness to travel: Must be open to travel as required for the role. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr