NAVER U.Hub

NAVER U.Hub is hiring: User Communications & Experience Manager in Los Angeles

NAVER U.Hub, Los Angeles, CA, United States, 90079

This range is provided by NAVER U.Hub. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$85,000.00/yr - $110,000.00/yr

Overview

We seek a User Communications & Experience Manager to lead user communication, education, and support efforts, driving customer success and engagement.
As the owner of the messaging experience throughout the app lifecycle, you will play a pivotal role in delivering content that helps users unlock and appreciate the full value of the BAND app.
This role encompasses overseeing user communications, managing the user lifecycle, and enhancing customer support. It combines traditional user communication strategies with creating strategic product content to boost engagement and impact key app metrics, including retention, in-app conversions (e.g., transitioning members to group admins), and referrals.

Key Responsibilities:

Educational Content: Curate and produce content for BAND users, including feature guides, app tips, and educational content that enhances user experience.
User Communications: Lead the creation of in-app messaging, email campaigns, social media posts, and blog content that keeps users informed, engaged, and excited about the app.
Metrics Ownership: Track and optimize key performance metrics related to user communication, such as user retention, in-app conversions, and referral programs.
Lifecycle Communication: Identify key moments in the user journey to increase app usage and help users unlock the app's full potential (e.g., from member to group admin).
Narrative Design: Shape the user experience by designing content flows that feel intuitive, inspiring, and seamless, ensuring each piece of communication feels like part of the bigger BAND story.
Creative Production: Work with the content team to produce on-brand app promo videos, write text copy that inspires users, and ensure content is aesthetically pleasing, clear, and concise.
Customer Satisfaction: Ensure an optimal user experience by identifying customer needs and promptly addressing their inquiries.
User Research: Design and conduct user surveys and interviews.

Requirements:

Super Communicator: You excel at empathetically, clearly, and creatively communicating complex ideas across diverse formats, including written content, video, and social media.
Doer, Executor, Experimenter: You’re someone who loves to take ownership, dive into execution, and experiment with new ideas.
Creative Thinker with Attention to Detail: You understand the power of combining text and visuals to create inspiring content.
Aesthetically Driven: You have a keen eye for design and know how to create content that is both functional and visually appealing.
Tech-Savvy: Comfortable working with communication tools (email platforms, social media, in-app content systems).
Passion for Growth: A natural curiosity and desire to learn.
Team Player: Flexible, well-rounded, and proactive, you are a collaborative team member.

Experience:

6+ years in communications, marketing, or content roles, with experience in digital marketing, content creation, or product content writing.
Proven track record of creating engaging content across multiple channels.
Experience with in-app messaging and user engagement initiatives.
Comfortable with data-driven insights and able to leverage them to optimize communication strategies.
Previous work with product content, lifecycle communication, and customer success/support is a plus.
Willingness to travel: Must be open to travel as required for the role.

Mid-Senior level

Full-time

Information Technology

IT Services and IT Consulting

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