NAVER U.Hub
User Communications & Experience Manager
NAVER U.Hub, Los Angeles, California, United States, 90079
User Communications & Experience Manager This range is provided by NAVER U.Hub. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Base pay range $85,000.00/yr - $110,000.00/yr Overview We seek a User Communications & Experience Manager
to lead user communication, education, and support efforts, driving customer success and engagement. As the owner of the
messaging experience throughout the app lifecycle , you will play a pivotal role in delivering content that helps users unlock and appreciate the full value of the BAND app. This role encompasses overseeing
user communications , managing the
user lifecycle , and enhancing
customer support . It combines traditional user communication strategies with creating strategic product content to boost engagement and impact key app metrics, including retention, in-app conversions (e.g., transitioning members to group admins), and referrals. Key Responsibilities: Educational Content:
Curate and produce content for BAND users, including feature guides, app tips, and educational content that enhances user experience. User Communications:
Lead the creation of in-app messaging, email campaigns, social media posts, and blog content that keeps users informed, engaged, and excited about the app. Metrics Ownership:
Track and optimize key performance metrics related to user communication, such as user retention, in-app conversions, and referral programs. Lifecycle Communication:
Identify key moments in the user journey to increase app usage and help users unlock the app's full potential (e.g., from member to group admin). Narrative Design:
Shape the user experience by designing content flows that feel intuitive, inspiring, and seamless, ensuring each piece of communication feels like part of the bigger BAND story. Creative Production:
Work with the content team to produce on-brand app promo videos, write text copy that inspires users, and ensure content is aesthetically pleasing, clear, and concise. Customer Satisfaction:
Ensure an optimal user experience by identifying customer needs and promptly addressing their inquiries. User Research:
Design and conduct user surveys and interviews. Requirements: Super Communicator:
You excel at empathetically, clearly, and creatively communicating complex ideas across diverse formats, including written content, video, and social media. Doer, Executor, Experimenter:
You’re someone who loves to take ownership, dive into execution, and experiment with new ideas. Creative Thinker with Attention to Detail:
You understand the power of combining text and visuals to create inspiring content. Aesthetically Driven:
You have a keen eye for design and know how to create content that is both functional and visually appealing. Tech-Savvy:
Comfortable working with communication tools (email platforms, social media, in-app content systems). Passion for Growth:
A natural curiosity and desire to learn. Team Player:
Flexible, well-rounded, and proactive, you are a collaborative team member. Experience: 6+ years
in communications, marketing, or content roles, with experience in
digital marketing ,
content creation , or
product content writing . Proven track record of creating
engaging content
across multiple channels. Experience with
in-app messaging
and
user engagement initiatives . Comfortable with
data-driven insights
and able to leverage them to optimize communication strategies. Previous work with
product content, lifecycle communication,
and
customer success/support
is a plus. Willingness to travel: Must be open to travel as required for the role. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting
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If your skills, experience, and qualifications match those in this job overview, do not delay your application. Base pay range $85,000.00/yr - $110,000.00/yr Overview We seek a User Communications & Experience Manager
to lead user communication, education, and support efforts, driving customer success and engagement. As the owner of the
messaging experience throughout the app lifecycle , you will play a pivotal role in delivering content that helps users unlock and appreciate the full value of the BAND app. This role encompasses overseeing
user communications , managing the
user lifecycle , and enhancing
customer support . It combines traditional user communication strategies with creating strategic product content to boost engagement and impact key app metrics, including retention, in-app conversions (e.g., transitioning members to group admins), and referrals. Key Responsibilities: Educational Content:
Curate and produce content for BAND users, including feature guides, app tips, and educational content that enhances user experience. User Communications:
Lead the creation of in-app messaging, email campaigns, social media posts, and blog content that keeps users informed, engaged, and excited about the app. Metrics Ownership:
Track and optimize key performance metrics related to user communication, such as user retention, in-app conversions, and referral programs. Lifecycle Communication:
Identify key moments in the user journey to increase app usage and help users unlock the app's full potential (e.g., from member to group admin). Narrative Design:
Shape the user experience by designing content flows that feel intuitive, inspiring, and seamless, ensuring each piece of communication feels like part of the bigger BAND story. Creative Production:
Work with the content team to produce on-brand app promo videos, write text copy that inspires users, and ensure content is aesthetically pleasing, clear, and concise. Customer Satisfaction:
Ensure an optimal user experience by identifying customer needs and promptly addressing their inquiries. User Research:
Design and conduct user surveys and interviews. Requirements: Super Communicator:
You excel at empathetically, clearly, and creatively communicating complex ideas across diverse formats, including written content, video, and social media. Doer, Executor, Experimenter:
You’re someone who loves to take ownership, dive into execution, and experiment with new ideas. Creative Thinker with Attention to Detail:
You understand the power of combining text and visuals to create inspiring content. Aesthetically Driven:
You have a keen eye for design and know how to create content that is both functional and visually appealing. Tech-Savvy:
Comfortable working with communication tools (email platforms, social media, in-app content systems). Passion for Growth:
A natural curiosity and desire to learn. Team Player:
Flexible, well-rounded, and proactive, you are a collaborative team member. Experience: 6+ years
in communications, marketing, or content roles, with experience in
digital marketing ,
content creation , or
product content writing . Proven track record of creating
engaging content
across multiple channels. Experience with
in-app messaging
and
user engagement initiatives . Comfortable with
data-driven insights
and able to leverage them to optimize communication strategies. Previous work with
product content, lifecycle communication,
and
customer success/support
is a plus. Willingness to travel: Must be open to travel as required for the role. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting
#J-18808-Ljbffr