ReadyOntario is hiring: Supervising Library Clerk in Ontario

Supervising Library Clerk

Become an essential part of the Ontario City Library as a Supervising Library Clerk by utilizing your passion for education and commitment to providing exceptional library services. The Supervising Library Clerk will provide guidance and supervision to library staff, ensure smooth daily operations and adherence to library policies and procedures, assist patrons with inquiries, and assist in inventory management and financial transactions. This position will directly supervise, mentor and evaluate all Library Clerk staff, assist covering circulation and reference desks, and assist with programs and events.

The ideal candidate will demonstrate exceptional skills in conflict resolution and problem-solving to foster harmonious interactions among patrons and staff, adeptly addressing challenges within the library environment, and demonstrate proficiency in customer service and cash handling principles. The Supervising Library Clerk shall be organized with strong time management skills and the ability to maintain accurate records. Successful candidates will be adaptable, emotionally intelligent, and proficient in the use of technology. Additionally, the successful candidate will embody the Ontario City Library's Mission, Vision and Values as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the values of the City's Approach to Public Service - Commitment to the Community, Excellence through Teamwork, and Doing the Right Thing the Right Way.

The Supervising Library Clerk is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.

The following procedures will apply:

• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

The essential functions typically performed by the Supervising Library Clerk include the following:

• Provides patron assistance including but not limited to checking library materials into and out of circulation; explaining procedures and resolving public complaints; preparing library card registrations; and collecting fines and fees.
• Ensures library materials are shelved properly; coordinates inventory of library materials.
• Interviews, selects, trains, schedules, assigns, and evaluates the work of library support staff and volunteers.
• Organizes and schedules work; conducts staff meetings and training sessions.
• Participates in establishing and implementing new and improved policies and procedures; updates and maintains policy and procedure manual for assigned Library sub-unit.
• Monitors, documents, and updates library procedures.
• Maintains records for the ordering and receiving of office supplies; oversees staff activities involving daily deliveries and mail.
• Produces circulation reports.
• Resolves operating problems with computer, software, hardware, copier, and cash register.
• Monitors part-time budget when scheduling staff.

Education

High school diploma or recognized equivalent.

Experience

Four years of library support and operations experience.

Desirable

• One year of lead or supervisory experience.
• Previous customer service experience and circulation experience in a library setting.
• Bilingual in any language preferred.

Licenses

A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.

Special Requirements

Ability to work evenings and weekends.

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account; otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Email Notices

Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions.

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