City of Ontario, CA
City of Ontario, CA is hiring: Supervising Library Clerk in Ontario
City of Ontario, CA, Ontario, CA, United States, 91764
Salary: $26.33 - $31.99 Hourly
Location : Ontario, CA
Job Type: Part-Time
Job Number: 020625 Sup Lib Clerk
Department: Library
Opening Date: 02/18/2025
Closing Date: 3/4/2025 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: TMTR
The Position
Supervising Library Clerk
Become an essential part of the Ontario City Library as a Supervising Library Clerk by utilizing your passion for education and commitment to providing exceptional library services. The Supervising Library Clerk will provide guidance and supervision to library staff, ensure smooth daily operations and adherence to library policies and procedures, assist patrons with inquiries, and assist in inventory management and financial transactions. This position will directly supervise, mentor and evaluate all Library Clerk staff, assist covering circulation and reference desks, and assist with programs and events.
The ideal candidate will demonstrate exceptional skills in conflict resolution and problem-solving to foster harmonious interactions among patrons and staff, adeptly addressing challenges within the library environment, and demonstrate proficiency in customer service and cash handling principles. The Superivising Library Clerk shall be organized with strong time management skills and the ability to maintain accurate records. Successful candidates will be adaptable, emotionally intelligent, and proficient in the use of technology. Additionally, the successful candidate will embody the Ontario City Library's Mission, Vision and Values as well as the qualities of a "Five Tool Player"- Leader, Thinker, Communicator, Operator and Public Servant - and the values of the City's Approach to Public Service - Commitment to the Community, Excellence through Teamwork, and Doing the Right Thing the Right Way.
The Supervising Library Clerk is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.
The following procedures will apply:
The City of Ontario's Community Life & Culture Agency endeavors to meet the Ontario City Council goal to "encourage, provide or support enhanced recreational, educational, cultural and healthy city programs, policies and activities." Community Life & Culture does this through a comprehensive array of programs, activities, services and events available through the Housing Services, Library, Museum, Arts & Culture, and Recreation & Community Services Departments.
The Ontario City Library has been serving the public as a City department since 1894. The Ovitt Family Community Library and Lewis Family Branches of the Library contain over 315,000 items, including books, magazines, newspapers, DVDs, audio books, kits and a local history collection. A wide variety of technology is available for the public including internet, several software, eBooks, and state of the art technology through Lightspeed makerspace that offers access to equipment such as 3D printers and a laser cutter. The Library offers a wide variety of programs and services for all ages including early literacy, Veterans Resource Center, adult literacy tutoring, workforce development training, and the Robert E. Ellingwood Model Colony History Room.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City's vision for the future is very exciting and we foresee tremendous growth within the year(s) to come. We welcome you to view the City of Ontario's 2024 State of the City video by clicking on the link below as well as other links to learn more about the City.
State of the City The Ontario Plan
Smart Ontario Downtown Ontario
Examples of Essential Functions
The essential functions typically performed by the Supervising Library Clerk include the following:
Education
High school diploma or recognized equivalent.
Experience
Four years of library support and operations experience.
Desirable
A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Special Requirements
Ability to work evenings and weekends.
Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account; otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here
Employees in this classification are represented by Teamsters Local 1932. For a list of benefits for Teamsters employees please click here
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be used in the evaluation of your qualifications. Detailed responses should be provided in order to ensure that your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
02
Which of the following best describes your highest related level of education?
03
Do you possess prior circulation and customer service experience in a library setting?
04
Please indicate the amount of work experience you possess in library support and operations.
05
Please describe your experience with library support and operations, including library circulation functions, and knowledge of specific integrated library systems. If you do not possess this experience, please type 'N/A'.
06
Please describe your experience with conflict resolution as it relates to customer service. If you do not possess this experience, please type 'N/A'.
07
Please indicate your years of lead or supervisory experience.
08
Please describe your experience supervising the work of others. Please be specific regarding your supervision duties and responsibilities, including the number of employees supervised and the length of time. If you do not possess this experience, please type 'N/A'.
09
Please describe your experience with point-of-sale transactions, cash registers, etc.
10
Do you possess a valid California Class C driver's license and an acceptable driving record?
11
The typical work schedule for this position is as follows, and is subject to change:Monday - Thursday, 2:15pm - 8:15pmSaturdays, all day (as needed)Do you have the ability to maintain this work schedule?
Required Question
Location : Ontario, CA
Job Type: Part-Time
Job Number: 020625 Sup Lib Clerk
Department: Library
Opening Date: 02/18/2025
Closing Date: 3/4/2025 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: TMTR
The Position
Supervising Library Clerk
Become an essential part of the Ontario City Library as a Supervising Library Clerk by utilizing your passion for education and commitment to providing exceptional library services. The Supervising Library Clerk will provide guidance and supervision to library staff, ensure smooth daily operations and adherence to library policies and procedures, assist patrons with inquiries, and assist in inventory management and financial transactions. This position will directly supervise, mentor and evaluate all Library Clerk staff, assist covering circulation and reference desks, and assist with programs and events.
The ideal candidate will demonstrate exceptional skills in conflict resolution and problem-solving to foster harmonious interactions among patrons and staff, adeptly addressing challenges within the library environment, and demonstrate proficiency in customer service and cash handling principles. The Superivising Library Clerk shall be organized with strong time management skills and the ability to maintain accurate records. Successful candidates will be adaptable, emotionally intelligent, and proficient in the use of technology. Additionally, the successful candidate will embody the Ontario City Library's Mission, Vision and Values as well as the qualities of a "Five Tool Player"- Leader, Thinker, Communicator, Operator and Public Servant - and the values of the City's Approach to Public Service - Commitment to the Community, Excellence through Teamwork, and Doing the Right Thing the Right Way.
The Supervising Library Clerk is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.
The following procedures will apply:
- The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
- Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
The City of Ontario's Community Life & Culture Agency endeavors to meet the Ontario City Council goal to "encourage, provide or support enhanced recreational, educational, cultural and healthy city programs, policies and activities." Community Life & Culture does this through a comprehensive array of programs, activities, services and events available through the Housing Services, Library, Museum, Arts & Culture, and Recreation & Community Services Departments.
The Ontario City Library has been serving the public as a City department since 1894. The Ovitt Family Community Library and Lewis Family Branches of the Library contain over 315,000 items, including books, magazines, newspapers, DVDs, audio books, kits and a local history collection. A wide variety of technology is available for the public including internet, several software, eBooks, and state of the art technology through Lightspeed makerspace that offers access to equipment such as 3D printers and a laser cutter. The Library offers a wide variety of programs and services for all ages including early literacy, Veterans Resource Center, adult literacy tutoring, workforce development training, and the Robert E. Ellingwood Model Colony History Room.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City's vision for the future is very exciting and we foresee tremendous growth within the year(s) to come. We welcome you to view the City of Ontario's 2024 State of the City video by clicking on the link below as well as other links to learn more about the City.
State of the City The Ontario Plan
Smart Ontario Downtown Ontario
Examples of Essential Functions
The essential functions typically performed by the Supervising Library Clerk include the following:
- Provides patron assistance including but not limited to checking library materials into and out of circulation; explaining procedures and resolving public complaints; preparing library card registrations; and collecting fines and fees.
- Ensures library materials are shelved properly; coordinates inventory of library materials.
- Interviews, selects, trains, schedules, assigns, and evaluates the work of library support staff and volunteers.
- Organizes and schedules work; conducts staff meetings and training sessions.
- Participates in establishing and implementing new and improved policies and procedures; updates and maintains policy and procedure manual for assigned Library sub-unit.
- Monitors, documents, and updates library procedures.
- Maintains records for the ordering and receiving of office supplies; oversees staff activities involving daily deliveries and mail.
- Produces circulation reports.
- Resolves operating problems with computer, software, hardware, copier, and cash register.
- Monitors part-time budget when scheduling staff.
Education
High school diploma or recognized equivalent.
Experience
Four years of library support and operations experience.
Desirable
- One year of lead or supervisory experience.
- Previous customer service experience and circulation experience in a library setting.
- Bilingual in any language preferred.
A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Special Requirements
Ability to work evenings and weekends.
Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account; otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here
Employees in this classification are represented by Teamsters Local 1932. For a list of benefits for Teamsters employees please click here
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be used in the evaluation of your qualifications. Detailed responses should be provided in order to ensure that your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
- I understand the above statement.
02
Which of the following best describes your highest related level of education?
- High School Diploma or Equivalent
- Some College Coursework, No Degree
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the Above
03
Do you possess prior circulation and customer service experience in a library setting?
- Yes
- No
04
Please indicate the amount of work experience you possess in library support and operations.
- No Experience
- Less than 6 months
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- 5 years or more
05
Please describe your experience with library support and operations, including library circulation functions, and knowledge of specific integrated library systems. If you do not possess this experience, please type 'N/A'.
06
Please describe your experience with conflict resolution as it relates to customer service. If you do not possess this experience, please type 'N/A'.
07
Please indicate your years of lead or supervisory experience.
- No Experience
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years or more
08
Please describe your experience supervising the work of others. Please be specific regarding your supervision duties and responsibilities, including the number of employees supervised and the length of time. If you do not possess this experience, please type 'N/A'.
09
Please describe your experience with point-of-sale transactions, cash registers, etc.
10
Do you possess a valid California Class C driver's license and an acceptable driving record?
- Yes
- No
11
The typical work schedule for this position is as follows, and is subject to change:Monday - Thursday, 2:15pm - 8:15pmSaturdays, all day (as needed)Do you have the ability to maintain this work schedule?
- Yes
- No
Required Question