Lighthouse Credit Union is hiring: Senior Creative Project Manager in Portsmouth

Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row!

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.

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OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills: A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will guide your team in effective communication strategies, foster strong interdepartmental relationships and model collaboration.

Embraces Change & Learning: This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will build buy-in for change among team members, support their development and effectively manage team dynamics to achieve business results. You will also champion the benefits of change and encourage innovation and the generation of new ideas.

Utilizes Critical & Creative Thinking: Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges to take initiative beyond one’s immediate responsibilities. As an individual leader, you will effectively problem-solve through creative methods, lead changes with optimism and motivate the team by setting clear expectations and recognizing performance.

Takes Personal Ownership: This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will build and maintain collaborative relationships across the organization, seek constructive feedback and ideas for improvement and hold the team accountable for business impact while supporting their development.

Location: Dover, NH

POSITION SUMMARY

The Creative Operations Project Manager is a visionary leader who combines artistic vision with strategic project management, ensuring innovative ideas are transformed into impactful deliverables. This role thrives at the crossroads of creativity and efficiency, overseeing the development of creative projects from concept to completion while managing timelines, resources, and budgets. Acting as the central hub for creative workflows, they prioritize and traffic projects, ensuring tasks are delegated effectively and deadlines are met to ensure high-quality, impactful results. With a deep understanding of creative processes, design principles, and industry tools, they adeptly balance organizational goals and brand standards while adapting to shifting demands. Collaborating with all departments, they ensure creative solutions meet cross-functional needs, align with key business objectives, and support organizational initiatives. This role ensures that every project is accomplished by priority, stays on track, and exceeds expectations, delivering highly effective creative that aligns with the organization’s vision. This role demands a blend of organizational expertise, creative understanding, and leadership to ensure that all creative projects are delivered efficiently and at the highest quality.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Oversee the creative process, ensuring an efficient flow of projects through the team by managing workloads, priorities, and deadlines. Act as a liaison between creative teams and stakeholders, ensuring all parties are aligned and communication is clear.

• Plan, manage, and execute creative projects from inception to completion, ensuring alignment with business objectives, budgets, and timelines. Develop and oversee detailed project plans, including schedules, task assignments, milestones, and deliverables.

• Ensure that all creative outputs align with the vision and strategic direction set by the Director of Creative Operations, providing guidance to teams and facilitating collaboration to bring the vision to life effectively.

• Act as a brand ambassador ensuring all creative deliverables meet brand standards, stakeholder expectations, and project objectives by reviewing work at key stages of development and providing creative feedback to maintain consistency and quality.

• Establish and maintain processes for traffic management, prioritizing incoming requests, and reallocating resources as needed to meet shifting demands. Track progress and resolve roadblocks to ensure projects are completed on time and meet quality standards. Proactively identify resource gaps and recommend solutions, including freelance or agency support when necessary.

• Serve as the primary point of contact between creative teams, marketing teams, and other stakeholders to manage expectations and provide updates on project progress. Assess project needs and assign tasks based on team capacity, strengths, and expertise.

• Coordinate, review and approve assets for credit union monthly statements, both digital and traditional.

• Provide project management and marketing expertise support to critical credit union functions including the credit union’s charitable foundation and business development unit.

• Coordinate and manage creative content for digital displays across the organization by collaborating with the creative and internal communications teams to develop, manage, and update visually engaging, brand-aligned messaging that supports key initiatives, company announcements, and employee engagement efforts.

• Serve as a backup designer for the creative team by producing high-quality designs for quick-turnaround tasks, including logo creation, sponsorship advertisements, copy edits, and marketing collateral.

• Facilitate regular status meetings, creative reviews, and feedback loops to maintain transparency and alignment.

JOB SPECIFICATIONS

• Exceptional project management and organizational skills with careful attention to detail.

• Action-oriented, energetic and welcomes challenges. Able to be a self-starter in an entrepreneurial-like environment

• Possesses a keen creative eye, able to identify and describe quality creative work.

• Ability to articulate challenging-to-convey topics such as the psychology behind creative feedback.

• Collaborates proactively and effectively with marketing team and other cross functional team members

• Decisive and resourceful: ability to make sound decisions and find creative solutions to blockers without direct supervision.

• Deals with concepts and complexity comfortably; intellectually sharp, capable and agile.

• Quickly finds common ground and resolves problems for the benefit of all, demonstrating collaboration while earning the trust and support of peers.

EDUCATION, TRAINING & EXPERIENCE

• Bachelor’s degree in Marketing, Design, Project Management, or a related field.

• Minimum 5+ years working in project management within a professional creative environment.

• Significant experience and comfortability working with cross-functional teams, both internal and external including creative, marketing, operations teams, and agency partners.

• Familiarity with creative processes, design principles, and brand management.

• Proven excellence with productivity tools including Jira and Smartsheet.

• Knowledge and experience with the Agile working philosophy.

• Proficient in Adobe Creative Suite programs including Photoshop, Illustrator and InDesign a plus.

• Proficient in Microsoft Office suite.

• Familiarity with the financial services industry a plus.

• Comfortable working in a Mac environment.

WORK ARRANGEMENT: The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in the Annual Incentive Plan

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Day
• Company Outings and annual Summit
• Hybrid work environments

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LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER