Nelnet, Inc. is hiring: Content Designer - NBS in Lincoln

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

JOB RESPONSIBILITIES:

• Contribute to the product design system by creating and maintaining a content style guide, leveraged by product designers for UX writing and anyone creating in-app messages.
• Participate in user testing and content design reviews to evaluate effectiveness and make informed decisions.
• Identify opportunities to promote consistency and clarity in writing across product experiences.
• Audit existing copy in products, partnering with product designers on prioritized roadmap work to improve succinctness and clarity.
• Organize, create, and publish in-app help content.
• Partner with designers and product teams to write research surveys that display in-app.
• Review and coordinate content, ensuring it aligns with goals and enhances the user’s experience.
• Identify education needs and develop a process to instruct others in copy and UX writing.
• Encourage and build mutual trust, respect, and cooperation with partners at all levels of the company.

Salary range for this role is: $65,000-$75,000 depending on experience.

EDUCATION:

BA/BS degree in related field or an equivalent combination of applicable education and work experience.

EXPERIENCE:

• Combination of technical and writing experience strongly preferred.
• Experience working on large-scale projects, preferably in technology, and meeting milestones throughout the projects.
• Experience providing feedback on other’s work in a constructive and productive way.
• Experience collaborating with a variety of roles such as designers, researchers, support staff, and product managers.
• Experience with product design and content tools including Figma, Pendo, etc. is a plus.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Knowledge or training in UX writing and other UX principles.
• Ability to clearly communicate and present ideas and concepts to non-technical internal and external contacts.
• Service-minded with a passion for helping internal and external customers.
• Strong listening and written and oral communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Understanding of various technologies, including but not limited to, Microsoft Office suite, SharePoint, content management and delivery systems, etc.
• Embody the core values of Nelnet.
• Understanding of the Higher Ed and K-12 markets are a plus.

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