Senior Product Marketing Manager - Azure Platform Experience Marketing

OverviewAt Microsoft, we understand that trust from our customers is the cornerstone of our success. In the Trusted Platform Marketing team, we are committed to cultivating and maintaining that trust by ensuring the highest standards of security, transparency, and consistency on our platform. We aim to rebuild customer confidence surrounding Azure's quality by showcasing the investments and progress in the platform experience. As a Senior Product Marketing Manager - Azure Platform Experience Marketing, you will play a crucial role in shaping how customers view Azure's platform quality, crisis management, and resilience. This role is ideal for someone passionate about advocating for the customer experience, technology, and creating impactful and transparent messaging that drives trust and loyalty. You will go deep with engineering teams and other cross-functional stakeholders to communicate Azure's strengths, continued progress, and focus on continuous improvements in the areas of security, reliability, and capacity. Through your leadership, you will help guide customers and partners to architect resilient, scalable solutions on the Azure platform, while providing clear, consistent messaging during incidents that impact customer experience. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesDrive improvements in the Azure platform's quality by focusing on key areas of reliability, capacity, and service availability. Work closely with engineering teams to ensure quality enhancements are communicated effectively to customers.Azure's progress and future vision in platform quality through innovative marketing strategies. Focus on delivering clear messaging highlighting our commitment to security, reliability, and the overall platform experience.Craft clear, transparent, and compelling communications that rebuild and maintain customer trust in Azure's quality, particularly in the face of challenges such as service-impacting events or capacity issues.Provide customers and partners with the tools, services, and guidance they need to architect resilient and scalable workloads on Azure. Help them maximize the platform's capabilities to prevent disasters and mitigate risks.Be the first point of contact for crisis management messaging during security incidents, service-impacting events, or capacity issues. Ensure customers and partners receive clear, timely guidance during unpredictable events and using these events to inform future improvements for prevention.Embody our culture and values