Marketing Operations Coordinator (CRM Specialist) Job at Robert Half in Missoula

Robert Half is seeking a highly skilled Marketing Operations Coordinator to for a 100%remote project-based assignment. In this role, you’ll play a critical part in supporting and enhancing the client's fundraising and donor database systems, helping prepare for the transition to a new customer relationship management (CRM) platform. If you’re detail-oriented, experienced in CRM database management, and ready to work with a thriving, mission-driven organization, we’d love to hear from you!

Job Title: Marketing Operations Coordinator (CRM Specialist)

Location: Remote

Duration: 3-6 Month Contract

Compensation: $50-$70/hour (targeting $65/hour or lower)

Schedule: M-F, 8am to 5pm (PST, MT, CT, and EST all ok!)

Start Date: ASAP

Pay: $28-32/hour on W2

Responsibilities / Day to Day:

As the Interim Marketing Operations Coordinator, you will:

• Oversee the cleanup, review, and preparation of fundraising data for migration into a future CRM platform (likely Raiser's Edge).
• Collaborate with the Chief Marketing Officer (CMO) and finance teams to ensure donor gifts and data entries align with donor intents and proper fund allocations.
• Utilize Microsoft Dynamics 365 to support accurate donor logging, reporting, and forecasting.
• Create donor mailing lists for solicitations, publications, and constituent journeys, maximizing engagement and conversion.
• Write, implement, and maintain Standard Operating Procedures (SOPs) related to marketing and development operations.
• Train team members in CRM best practices and create internal documentation for efficient use of fundraising platforms.
• Coordinate donor acknowledgment tasks, such as tax receipts and thank-you letter, while providing exceptional donor services.
• Troubleshoot and respond to donor and staff inquiries related to online giving and donation processing.

• Proven expertise with Microsoft Dynamics 365 is mandatory. Familiarity with Raiser’s Edge or similar donor CRMs is a big advantage.
• 3+ years of CRM or donor database management experience, including data cleanup, reporting, and workflow documentation.
• Exceptional attention to data quality, entry integrity, and detail tracking.
• Strong written and verbal communication skills, with the ability to interact collaboratively across teams.
• Proficiency with philanthropy, donor services, or stakeholder engagement processes in nonprofit or fundraising environments.
• Experience with marketing workflows and creating donor journeys using integrated systems is a plus.
• Familiarity with nonprofit finance or grant tracking is preferred but not required.