Sr. Product Manager - Tech, Advertising Support & Operations
Amazon - Seattle, Washington, us, 98127Work at Amazon
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Overview
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Key Job Responsibilities
Create and execute a long-term vision of associate troubleshooting and diagnostic workflows to maximize Advertiser and associate productivity.Deeply understand associate needs through user research and build end-to-end experiences that proactively address opportunities in a complex product space.Define and drive an effective roadmap that achieves incremental value on the way to the ultimate vision.Establish strong partnerships between engineering, product, and operations teams inside and outside of your own organization.Drive strategic communications (e.g. decision narratives, investment proposals) for stakeholders across organizations.Create relevant KPIs to tell the story of your vision to measure the success of your strategy.
About the Team The Advertising Support & Operations (ASO) team’s vision is to empower self-service Advertisers with the right assistance at the right time to enable them to confidently and effectively grow their business with Amazon. We know highly effective support interactions both address immediate issues and unlock future business opportunities. Our scope includes self-service Help and expert one-on-one assistance when self-service Advertisers contact Amazon. Additionally, ASO leverages our unique connection with Advertisers to gather feedback and suggest workflow improvements to reduce user friction.
BASIC QUALIFICATIONS
Bachelor's degreeExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
Experience in using analytical tools, such as Tableau, Qlikview, QuickSightExperience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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