Aftermarket Marketing Manager
Komatsu - Milwaukee, Wisconsin, United States, 53244Work at Komatsu
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Overview
Job Overview
This position is responsible for achieving Aftermarket sales revenue and profit margin targets set by the company, and for delivering world class Aftermarket support for the Loading Business Unit (EMS/EWL)
Key Job Responsibilities
Responsible for Aftermarket sales strategies for Loading Equipment in new and existing marketsLeads and manages a staff of regional Parts Marketing ProfessionalsUtilizes 4P's of marketing - Product, Price, Place, Promotion to develop and enhance parts offerings, including scheduling and implementing VOC projects, training and technical manuals, promotional literature and product rollout plansRepresents Loading Equipment Aftermarket in establishment of Global and Regional Customer agreements. Acts as a liaison with all surface Mining divisions to ensure Aftermarket representation in Development of agreementsWorks with Engineering and Operations to address product quality issues to protect product reputation and increase sales across all product linesGathers VOC "Voice of the customer" on aftermarket parts and service and develops new offerings for upgrades in products and servicesEducates and trains field sales force. Performs product presentations at customer sitesConducts GEMBA visits to understand customer pain points, and works to develop programs to improve total operating cost (TOC)Develops and directs cross-functional activities to drive continuous improvement in end-customer satisfaction. Key drivers are on-time delivery, market competitiveness, training and technical information.Collaborates across regions to deliver regular reporting of Aftermarket KPI's. Identifies and leads continuous improvement initiatives with regional collaboration to improve performanceQualifications/Requirements
Bachelor's degree in Business or Marketing required. Advanced degree (MBA) desired.Five years of sales or marketing experience in construction/mining industry, equipment supplier or dealerExcellent presentation and communication skillsMicrosoft Office proficiencyStrong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementationAbility to work closely with internal Komatsu teams, customers, distributors and vendorsKnowledge and experience with new product development process from concept to productionAbility to travel domestic and internationally as requiredAbility to work in a global business environment. Expectations may not conform with standard work schedule
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.