Communications Operator III
Sarasota County Sheriff's Office - Sarasota, Florida, United States, 34232Work at Sarasota County Sheriff's Office
Overview
- Apply
Overview
$61,181.00 - $70,333.00 Annually
Location :
Sarasota, FL 34232
Job Type:
CIVILIAN
Job Number:
2024-00079
Division/Bureau:
Emergency Operations Bureau
Section:
EOB-PUBLIC SAFETY COMM SECTION
Opening Date:
07/08/2024
Closing Date:
12/31/2024 11:59 PM Eastern
All applicants are required to upload the following documents with their application submission: Drivers License with current address, signed Social Security card, birth certificate issued by state or local government authority, High School diploma/GED, College transcript, DD214 Member-4, Name change documents, FDLE certification documents (certified positions), official arrest/charge documents.
If a document does not apply to you, please upload an attachment with N/A, if a document is unavailable at the time of application, please list status of documentation (ordered, requested, in search of, etc.) If documentation is not received, your application will not be processed for further consideration.
SCSO is an Equal Opportunity EmployerJob Description
Shift Work - The Emergency Operations Bureau (EOB) operates 24 hours per day/7 days per week. Shifts assignments include weekends, holidays, on call, hurricanes, evacuations, or other state of emergencies. Shifts are not rotating; you must be flexible and able to work 12-hour shifts including day shift (0700-1900) or night shift (1900-0700). There is no guarantee of shift assignment, it is based on the need once you graduate from the academy. You will be able to bid for a desired shift assignment every 6 months, based on seniority.
Answer emergency and non-emergency telephones. Operators must listen accurately and record the information provided by citizens, police, fire, and medical personnel and be able to accurately relay this information to the appropriate person often called upon to make decisions quickly, accurately, and effectively. When a call is taken, the first concern is that of the caller. Each situation must be analyzed and evaluated individually, always keeping in mind the importance of the information imparted and treating each caller impartially and fairly. Call takers must be self-motivated and work well as a part of a team. To be successful you must be able to perform multiple tasks, at times under stressful conditions.Complete assignment as directed; knowledge of general orders; maintain work areas; route calls to the proper agency; respond and request assistance from another agency; prioritize calls; operate NCIC/FCIC computer; operate the PSC computer/CAD; and notify agencies/floor supervisor of robberies and priority events.General Description of Duties
Emergency operations bureau personnel shall conduct themselves in a professional, business-like manner while on duty. The position of communications operator is a true profession and as such requires the display of courteous behavior in dealing with all citizens, field personnel, superiors, and co-workers. The attitude conveyed to anyone who contacts the emergency operations bureau should be that they are speaking with a friendly, courteous professional who is ready and prepared to be of service. It must be kept in mind that this is accomplished by not only what is said, but also how it is said.
1. Desire to be helpful. This includes not only people who are a pleasure to help, but also individuals who may be unreasonable, demanding, rude, unpleasant, and uncooperative.
2. Ability to think clearly and act promptly in emergencies and under pressure. EOB personnel shall maintain a professional demeanor.
3. Ability to speak clearly and distinctly. Along with this, the ability to reduce rambling and formulate disconnected information into concise and accurate messages.
4. An inquiring mind, a desire to learn, and a desire to do a good job.
5. Thorough knowledge of the geography of the jurisdictions covered by the public safety agencies the EOB serves.
6. Customer service, including the initiative to do more than just what is required when a usual procedure does not provide a solution to a problem.
7. Recognition of the importance of the job. The communications operator is the only link between the responder and help and is often the only link between the citizen and help. The communications operator is the department's representative most often contacted by the public.
8. Courtesy: All sections of the emergency operations bureau are essentially business offices and must be operated in a businesslike manner. Like any other business that deals with the public, all employees are expected to be courteous.
9. Predisposition towards public safety work: A communications operator must learn to think like a field unit and anticipate the type of information they will require for effective handling of their duties.Minimum Requirements
Must be at least 18 years of age.
Must possess a High School Diploma or GED.
An applicant who does not possess at least sixty (60) college credits from an accredited institution must successfully complete the Wonderlic Basic Skills Test and achieve a score of 248 or higher in Verbal Skills and 241 or higher in Quantitative Skills (math).
Must pass a timed 40 WPM minimum typing test at HQ. Must successfully complete and pass an oral board interview and meet the minimum eligible score of 75%. Must meet and adhere to the Sarasota County Sheriff's Office Drug Free and Tobacco Free policy. Must be in compliance with the tattoo/body ornamentation policy. Must submit to a complete background investigation, polygraph, and psychological evaluation and found to be of good moral character.
Must submit to a complete medical and preplacement physical examination including a hearing and vision test, and drug screen.Training:
Communications Operator III paid training will begin with 8 hour shifts/40 hr. work week for 7 weeks of a classroom style academy. (Salary is $26.74 per hour/$55,619 annually based on 8-hr shifts.) and16 weeks of field training. Upon completion move to 12-hr shifts.
Certifications:
During the first year of employment Operators will receive certifications in the following:
9-1-1 Public Safety Telecommunicator Florida Certification Emergency Medical Dispatch Certification (EMD) Emergency Fire Dispatch Certification (EFD) CPR Certification
As a condition of continued employment, the 9-1-1 Public Safety Telecommunicator Training Program must be completed, and the State of Florida 9-1-1 Public Safety Telecommunicator Certification must be obtained within 12 months of appointment to the position.
Additional Information
2184
Notice: Suncoast Technical College new summer testing hours are Monday through Thursday 7:30am- 4:00pm. STCI will be closed on Friday's and the week of July 1st through July 5th.
The Sarasota County Sheriff's Office requires all employees to have either an associates degree, 60 equivalent hours from an accredited college or university or the Wonderlic Basic Skills Test. The Wonderlic Basic Skills Test measures verbal and quantitative skills. Sworn *Law Enforcement and Corrections Deputies must achieve a minimum passing score of Verbal - 267 and Quantitative - 241. Civilians must achieve a minimum passing score of Verbal - 248 and Quantitative - 241.
*Law Enforcement Deputies/Recruits must meet additional requirements to qualify.
Local institution to administer the Wonderlic: Suncoast Technical College 941-924-1365 ext. 62322.
Fee $40
If you are out of town, please contact your local technical institute. A complete report of passing scores must be submitted directly to the SCSO.
In compliance with the American Disabilities Act should you require any reasonable accomodation(s) to participate in the exam process, please advise the administering office and supply documentation so they may attempt to satisfy any special needs expeditiously.
If chosen for processing you will be required to submit to the following screening procedures: a comprehensive background investigation, a polygraph examination, medical examinations, drug and tobacco screening, psychological examination (certified and communications positions). By submitting this application you are agreeing to have a background investigator with the SCSO review any social networking websites that you might belong to. If you are not willing to submit to the above mentioned procedures, please do not submit an application.
01
Have you used, tried, tasted, experimented with or possessed any illegal drugs within the last 12 months prior to this application?
YesNo
02
Do you have any tattoos on your head, scalp, face, neck, or hands?
YesNo
03
How many words per minute can you accurately type?
Less than 20 words per minute20-29 words per minute30-39 words per minute40-50 words per minuteMore than 50 words per minute
04
Are you able to work a flexible schedule that includes nights, weekends, and holidays, on call, hurricanes, evacuations, and other state of emergencies?
YesNo
Required Question