Associate Strategic Account Manager, Amazon Publisher Services
Amazon - Palo Alto, California, United States, 94306![Amazon](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Amazon Publisher Services (APS) helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web, mobile app, and streaming TV publishers of all sizes, including many of comScore’s global top 100, to help them monetize their content with demand from Amazon and other programmatic buyers. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.
We are seeking a technology-savvy and customer obsessed Associate Strategic Account Manager. In this role, you will have the opportunity to join Amazon’s rapidly growing Advertising organization and help build industry-leading solutions for small and medium-sized publishers. You will be the primary point of contact for these publishers and maximize the value they receive from APS’ suite of cloud services. Your exceptional customer-facing skills will enable you to nurture customer relationships, build trust and provide tactful solutions at scale. You will ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Join this team to experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon Inc. (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, Austin, New York, Los Angeles, London, and Tokyo. Learn more at aps.amazon.com.
Key job responsibilities
Manage all phases of the customer journey for small and medium sized web, mobile and STV publishers
Handle customer inquiries, provide relevant solutions and follow up to ensure resolution within service level agreements
Analyze performance and provide yield optimization recommendations at scale
Develop solutions to address key operational challenges, customer pain points, and sources of friction
Define processes and workflows that help deliver amazing customer experiences.
Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.
About the team
Amazon Advertising is a fast-growing multi-billion-dollar business that includes advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.
Basic Qualifications
Experience in programmatic advertising
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience working in a customer-facing role
Preferred Qualifications
Web, Mobile App and/or STV experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,800/year in our lowest geographic market up to $104,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.