Communications - Citizens Square - Administrative Assistant - Env
The Allen County - Fort Wayne, Indiana, United States, 46802![The Allen County](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Allen County
Job Description
ADMINISTRATIVE ASSISTANT
Department: Health - Food, Tattoo, Pollution, Lead, Lodging, Swimming Pools FLSA Status: Non-exempt
Classification/Level: Office, B-3 Date: 9/2021
Under the direction of the Director of Communications, the Administrative Assistant is responsible for a variety of data entry, clerical and receptionist duties and assists in supporting other divisions within the Health Department. This position is 100% about customer service and works with the public and other staff members to assist with their needs at all times. This position is covered by due process as defined by The Board of Commissioners of the County of Allen Employee Handbook.
ESSENTIAL FUNCTIONS:Responds to questions and complaints from the general public either through a multi-line telephone or in person regarding all areas of the Health Department. Provides excellent customer service to the public by informing, educating and answering their questions/concerns and meeting their needs with regard to departmental policies and procedures. Assembles various inspections, documents, tests and other paperwork as needed to meet public document request needs.Assists members of the general public and other agencies with information relating to internal ordinance requirements, requirements pertaining to soil reports, septic system permits, water and air pollution concerns and testing, swimming pools, tattoo/body piercing facilities, food establishments, lodging facilities and childhood lead issues. This position will be cross-trained in all support areas needed.Receives and reviews various applications, fees, and other documents for accuracy and completeness and forwards to the appropriate division as directed for additional processing and review. Generates receipts for payments and assists with daily monetary balancing.Assist clients through the permitting process for various ordinance requirements such as food establishments, lodging facilities, tattoo/body piercing, septic systems and swimming pools - all of which requires a great deal of accurate and detailed data entry.Prepares and creates a variety of departmental correspondence, permits, and reports including creating and updating database files, and researching and gathering information for monthly and annual division reports and permitting needs.Maintains and continually updates file system of permits, inspections, renewals, reports and a variety of other Department documents and information. Trains and assists department personnel in using filing system as needed, to ensure efficient retrieval of records.Processes incoming and outgoing mail, distributing items to personnel as appropriate.Assists other departmental staff as needed including working on special projects.Performs all other duties as assigned, including overtime as required.
REQUIREMENTS:High School Diploma or GED and one-year clerical and/or customer service experience.Excellent customer service skills at all times, coupled with a detail-oriented work ethic.Ability to maintain strict confidentiality of all departmental records and information.Knowledge of Department policies governing food establishments, tattoo/body piercing facilities, swimming pools, lodging facilities septic systems and other environmental health requirements, with the ability to provide assistance and basic explanation to the general public (much of this is provided upon hiring, but must have the ability to effectively and accurately apply all knowledge provided).Ability to effectively complete duties amidst frequent interruptions, distractions and service to the general public, while working within a close team environment.
DIFFICULTY OF WORK:The Administrative Assistant has an understanding and the ability to apply rules and procedures to moderately complex tasks when reviewing and receiving various applications, fees, designs and land surveys.
RESPONSIBILITY:
The Administrative Assistant performs regular and recurring secretarial duties, exercising judgment in properly responding to information requests, maintaining strict accuracy of Department records and ensuring timely completion of duties. Work is reviewed upon completion and errors are detected through supervisory review and procedural control.
PERSONAL WORK RELATIONSHIPS:The Administrative Assistant maintains frequent contact with other County employees, other county and governmental agencies and members of the general public for a variety of purposes including providing and verifying departmental information pertaining to issuance of permits, reviews, inspections and sewer connections.
WORKING CONDITIONS:
The Administrative Assistant works in a standard office environment with the ability to move around freely with frequent sitting, typing, and attention to detail, monitoring equipment, detailed inspection and transcription /proofreading. Some lifting up to twenty pounds, bending, pushing/pulling loads, reaching over head, kneeling, crawling, climbing ladders, and mental/visual effort is to be expected.
SUPERVISION:
None
LICENSING:
National Incident Management System (NIMS) certification upon employment as required for all public health staff Valid Driver's License to operate a county-owned vehicle.
IMMEDIATE SUPERVISOR:
Director of Communications
HOURS:
8:00 am - 4:30 pm and as needed with the ability to respond to emergencies on a 24-hour basis in the event of a public health emergency or disaster.
EEO CATEGORY:
0806
WORKERS'S COMP CODE:
8810
I agree that the contents of this job description are a fair and accurate representation of the duties of this position being described.
Employee Signature: Date:
Supervisor Signature: Date:
We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.
If hired, you must provide proof of educational attainment at New Hire Processing or during the interview process.
Other detailsJob Function HealthPay Type HourlyMin Hiring Rate $19.74Max Hiring Rate $19.74Required Education High School
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