Venue Director II - Audio Visual, Event Technology
Pinnacle Live - Santa Clara, California, us, 95053Work at Pinnacle Live
Overview
- Apply
Overview
Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members.Addressing complaints and resolving problemsReview P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary.Maintain inventory integrity, ensuring quality, functionality, organization, security, and availabilityMaintain a working knowledge of industry trends, tools, and innovationsDevelop and maintain strong relationships with venue partnersRepresent Pinnacle Live as a valued partner at hotel meetings and customer site visitsEnsure timely payment of all payablesEnsure timely processing of billing and invoices; enforces compliance with all financial management SOP's.Ensure timely payment of all payables and completion of all reportingProvides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle.Train, manage and develop team in accordance with company SOPs facilitating elevated customerservice standards, employee growth, and a culture of achievement.Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills.Provide technical support for events as necessaryDelegate tasks effectively as requiredComply with all safety protocols and standard operating proceduresOther duties as assigned.Reasonable accommodations may enable individuals with disabilities to perform essential functions.Education & Experience:High School Graduate or equivalentFive (5) years of management-level experience in the audio-visual and/or hospitality industry preferredDemonstrated experience aligning team members behind common goalsExcellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)Benefits:
Performance based incentive plans on top of base salaryGenerous time off with PTO, holidays and sick/personal days401k with a contribution matchInsurances; health, vision, dental and more
Required Skills & Knowledge:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.Strong technical aptitudeGood working knowledge of computer hardware and softwarePlanning ability; able to plan and prioritizeStrong interpersonal skillsExcellent verbal and written communication skills.Excellent organizational skills and attention to detail.Strong team player orientationProfessional appearancePinnacle Live is anE-verifyand Equal Employment Opportunity EmployerPinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion,belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.