911 Communications Specialist I Dispatcher
Barnes County - Valley City, North Dakota, United States, 58072![Barnes County](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Barnes County
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Overview
St. NW, Room 202, Valley City, ND 58072.Position Description
Position Title:
911 Communications Specialist IAccountable To:
Training Officers, 911 Dispatch Supervisor, and 911 Communications DirectorPosition Purpose:
This is an entry-level position. Under supervision, performs a variety of routine and complex public safety communication tasks for Barnes County 911 Dispatch Center that provides public safety emergency and non-emergency dispatch services for the Public Safety agencies in Barnes County, North Dakota. Individuals at this level will perform duties with supervision and guidance initially, while graduating to working independently.Essential Functions and Responsibilities:
(The following is a listing of examples of responsibilities of this position and is not intended to be a complete listing.)Receive, screen, and prioritize emergency 911, non-emergency, and TTY telephone calls for service require law enforcement, emergency medical services, or fire department attention.Monitor activities of, or stay in contact with the caller throughout the emergency, and provide pre-arrival medical instructions to the caller while waiting for units to arrive.Refer non-emergency calls to appropriate personnel.Operate a multi-frequency radio system to monitor, direct and participate in emergency and non-emergency dispatching utilizing call prioritization, caller/incident location identification, and intra-department response following Barnes County Dispatch's policies and procedures to minimize potential dangers to the community and first responders.Maintain status and location control of all public safety personnel involved in department activities.Effectively enter calls for service information into the Computer Aided Dispatch (CAD) system accurately and rapidly.Acquire and maintain certification as a full access terminal/teletype operator for use with state or national crime reporting systems, to query and enter information for the appropriate public safety agencies.Possess a thorough understanding of the addressing and geography of Barnes County and its cities.Monitor and activate Barnes County Dispatch's procedures for civil emergencies, disasters (i.e. hazardous materials) and inclement weather via sirens, pagers, teletype, telephone, and radio.Maintain familiarity with the Call Handling Guide, Standard Operating Procedures, Barnes County Employment Manual and other appropriate manuals.Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.Able to troubleshoot and resolve minor computer hardware and/or software malfunctions.Miscellaneous Duties:Monitor courthouse and corrections facility security cameras.Answer administration lines for outside departments (BCSO, VCPD) after normal business hours.Knowledgeable of all other available support agencies, services, and all other miscellaneous information as a contact resource to the public.
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