Communications Specialist (EMT & Non-EMT) - STAT MedEvac - West M...
UPMC - West Mifflin, Pennsylvania, United States,![UPMC](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Responsibilities:Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communications methods.Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing, or ambulance).Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals.Always ensures confidentiality of patient information.Function as a resource for all new STATCom team members and actively participates in the development and training of new staff.Document and retrieve information / data on computer/network system including interventions, and other pertinent patient care information in a timely manner.Collects and promptly processes request information including demographics, medical necessity, and other necessary information.Participates constructively in the quality improvement program when requested.Demonstrate competency in resident dispatch response procedure and documentation.Demonstrate competency in successful use of attending physician.Adheres to uniform policy and maintains a professional and neat appearance while working and representing STAT MedEvac.Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Transport Coordinator, Communications Manager, or Director of Communications including (but not limited to): Participating in shift report from off going crew, Answering and responding to inquiries in a timely and efficient manner, Reviewing STATCom procedures/ STAT MedEvac Policies, Maintaining a clean workspace environment.Responds promptly and efficiently to requests for service (air and ground).Seek guidance from the Transport Coordinator as needed for unusual operational circumstances or guidance regarding policy decisions.Demonstrates proficiency of operation in all methods of communications including telephone, radio, and e-mail.Documents unusual operational matters in the flight record and /or special report system as warranted. Participates in education and training sessions in a positive and constructive manner.Completes all official documentation in a timely manner such as payroll, expense reports, orientation forms, etc.Adheres to rules for scheduling, including schedule requests, minimum time, and availability.Contributes to safety through landing zone verification, following proper communication procedures and flight following.Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment.Always reflects a positive attitude to the customer in a high stress environment, with a clear understanding of who the customer is.Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment. Reports for work well rested and fit for duty.Always adheres to the drug and alcohol policy.Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor in a timely manner.
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