Huntsville Hospital is hiring: Supervisor of Communication Center...
Huntsville Hospital - Boaz, AL, United States, 35956
Work at Huntsville Hospital
Overview
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Overview
Supervisor of Communication Center (Call Center), Full time, Days/Evenings
Be among the first 25 applicants one week ago.
The following statements reflect the general duties considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.
The Marshall Medical Centers’ Centralized Call Center is strategically important to maintaining a culture of service excellence. It plays a key role in shaping the image of Marshall Medical Centers. The primary responsibilities of the Call Center Manager include:
- Managing the routine/daily activities of the Call Center, including staff development, systems, budget, policies and procedures, short- and long-term planning, and internal marketing. Staff development involves ongoing training to ensure Call Center Representatives are knowledgeable about all MMC service lines, physicians, specialties, and departments within the hospital system. Establishing and maintaining standards for world-class customer service is essential.
- Fostering a teamwork environment among Call Center Representatives and clinical/support staff providing patient care.
- Maintaining proficiency in switchboard and nurse call operations to provide backup support as needed.
- Ensuring MMC’s presence in phone directories for Marshall County and surrounding areas to support service line promotion, including monthly bill audits and annual cost/benefit analyses of advertising opportunities, along with monthly Power BI reports for Nursing, Bed Reservation, and EVS to support marketing efforts.
- Supporting other marketing department activities as dictated by ongoing plans and departmental responsibilities.
Qualifications include a BS/BA in Marketing or Communications (preferred) or equivalent business experience. 2-3 years of management experience and familiarity with operating systems, platforms, and networking are preferred. Demonstrated writing skills and proficiency in Microsoft Office are required. Call Center, customer service, and inside sales experience are a plus.
Lake Guntersville, located approximately 30 miles from metro Huntsville, is home to Marshall Medical Centers.
Marshall Medical Centers, an affiliate of Huntsville Hospital Health System, serves Marshall County and surrounding areas (population approx. 125,000). It includes two hospitals, eight outpatient locations, and a team practicing 28 specialties, providing comprehensive healthcare close to home.
Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, opened in 1956. Marshall Medical Center North in Guntersville is a 90-bed facility opened in 1990. The Gary R. Gore Medical Complex offers outpatient clinics and a comprehensive Cancer Care Center.
Recognized as a “Top Quality Performer” by the Joint Commission, Marshall Medical Centers prioritize quality and best practices in patient care.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing, Public Relations, and Writing/Editing
Industries
- Hospitals and Health Care
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