Senior Operations Technical Writer
HealthTrust - Franklin, Tennessee, us, 37068
Work at HealthTrust
Overview
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Overview
Do you want to join an organization that invests in you as a Senior Operations Technical Writer? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits
HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Operations Technical Writer like you to be a part of our team. Job Summary and Qualifications
The Performance Support Team Sr. Operations Technical Writer consults and collaborates with all 14 HealthTrust Supply Chain/Support Services business partners and their respective vendors to create operations support documentation for departments and job roles across HCA HealthCare Hospitals and HealthTrust operations sites. The writer works with the multi-disciplinary performance support team to translate complex supply chain operations into clear, concise, and user-friendly documentation and communication assets. The ideal candidate will have experience distilling and explaining complex industry concepts and terms, demonstrate an interest in business operations, and be passionate about producing accessible communication assets. They will also have experience working in matrixed, enterprise companies within highly regulated industries, such as healthcare. What you will do in this role includes: Multimedia content writing. Develop accessible, comprehensive, and user-centric materials including but not limited to: regulatory summaries, policies, standard operating procedures, manuals, knowledge articles, and other instructional materials. The writer may need to develop process support content in video or other communication formats from time to time. Visual ideation. Collaborate with internal designers to develop concepts and content for infographics and instructional imagery that enhances the clarity of technical content. Proactive quality assurance. Ensure all documentation adheres to company style guides, formatting standards, and healthcare industry regulations. Conduct regular reviews of existing documentation to identify areas for improvement, ensuring documentation is accurate, up to date, and user-friendly. Stakeholder partnership. Collaborate with project teams and business partners across 14 Supply Chain/Support Services departments to meet strategic objectives for content initiatives that are intended to deliver business value Communications expertise. Leverage advanced knowledge of effective written communication for both digital and analog platforms, modelling what works best for end users in each channel. Translation support. Partner with translation vendors to adapt English-language content into other languages as requested by business owners. Internal expertise. Develop knowledge of healthcare logistics, inventory management, procurement, and distribution systems to ensure continuously relevant and accurate content. What qualifications you will need: Bachelor Degree in English, Technical Communication or related field - Required 8 or more years experience in Technical Writing or related field Required Experience with cloud documentation tools such as SharePoint, Google Docs, MadCap Flare, ZenDesk, ServiceNow, or similar tools - Required Excellent organizational skills and strong understanding of technical documentation, file management standards, and related best practices Required Ability to model values of the organization: Innovation, Adaptability, Trust, Accountability, and Courage Required Ability to handle multiple projects simultaneously in a dynamic environment Required Proven skill in collaboration, facilitation, and relationship management to consistently satisfy customer expectations Required Demonstrated written and verbal communication expertise - Required In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Operations Technical Writer opening. Qualified candidates will be contacted for interviews.
Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.