8238-Public Safety Communications Dispatcher
DataSF - San Francisco, California, United States, 94199Work at DataSF
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Overview
AND2. Two years of experience in a public contact position providing information and/or service, or in a position where the primary responsibility is interacting with people.Substitution:
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Completion of 30 semester units or 45 quarter units of coursework from an accredited college or university may substitute for 1 year of the required experience.Note : 1 year of experience is equivalent to 2000 hours (based on a 40-hour work week). Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification.Selection ProceduresSupplemental Questionnaire (Qualifying)Applicants are required to complete a questionnaire as part of the online application process that is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position.Performance Examination (Weight: Pass/Fail)Candidates who meet the minimum qualifications will be invited to participate in an online Performance Examination designed to measure aptitude for performing Dispatcher work. This computerized exam can be taken at a time and location of one’s convenience, but only within the time period specified on the exam notification.
Candidates must have access to a computer with clear audio, a mouse, keyboard (9-key recommended), and reliable internet connection to participate in this exam.Exam Preparation :Candidates are strongly encouraged to review the following resources thoroughly:Candidates are strongly encouraged to take these sample tests.Note : As part of the exam, candidates will be tested on their ability to type at a speed of 40 words per minute (WPM) (net). Candidates who only fail typing but fall within 35-39 WPM (net) will be provided an opportunity to retake the typing test within a 72-hour period. Candidates who fail the Performance Examination must wait 1 month before retesting. Candidates who pass will be prompted to complete their Personal History Statement and supplemental documents.Continuous Eligible List:Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list. Candidates who are awarded veteran’s preference points will be in a higher rank. Names of successful candidates will be added to the existing eligible list with an eligibility period of twelve (12) months. Candidates are not allowed to reapply during their 12-month eligibility period. Names will be removed from the list at the end of the eligibility period. Candidates do not have the option to automatically extend their eligibility. DEM may extend a candidate’s duration of eligibility.Score Report:A confidential eligible list of candidate names that have passed the civil service exam process will be created and used for certification purposes only.Certification Rule:The Certification Rule for the eligible list resulting from this examination will be Rule of the List. DEM will administer the remaining processes outlined below to determine who shall advance further in the hiring process and be considered for appointment. DEM reserves the right to waive selection components for individuals based on prior experience or certification.Employment, Character, and Background Investigation:1. Candidates who pass the exam will be prompted to submit the
Personal History Statement (PHS)
and supplemental documents prior to the initiation of the background investigation.2. Candidates may be required to undergo a
Polygraph Evaluation
or other measure to verify the veracity/accuracy of the information submitted. DEM will not consider individuals who have previously been rejected for hire based upon conditions which are not subject to change.3. Ongoing: A
comprehensive background investigation
is required. Each candidate’s background will be carefully reviewed to determine fitness for employment.Oral Assessment:Select candidates will be invited to participate in an oral assessment that will evaluate candidates on job-related factors.Psychological Evaluation:A psychological examination is required prior to appointment to determine the candidate’s fitness for emergency work.Medical Examination:Prior to appointment, eligible persons must successfully pass a medical examination to determine their ability to perform the essential functions of the job.Note : Candidates rejected for hire based upon background factors are not eligible to reapply for 2 years from the date of disqualification. Candidates rejected for hire based upon psychological testing are not eligible to reapply for 1 year from the date of disqualification.What else should I know?
How to Apply:Applications are
only
accepted through an online process. Select “Apply Now” and follow instructions on the screen. Applicants will receive a confirmation email that their application has been received for every application submitted.
Failure to receive this email means that your application was not submitted or received.Terms of Announcement and Appeal Rights:Applicants must be guided by the provisions of this announcement except when superseded by laws, rules or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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