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Position Summary

The Customer Communications Specialist will utilize research and troubleshooting to effectively assist with customer inquiries, provide accurate guidance, and exemplify excellent customer service.

Essential Responsibilities

• Provide superior service through incoming and outgoing communication with customers
• Handle complex customer inquiries via phone and digital channels
• Monitor and perform daily tasks and assist customers with digital banking services including online account opening and enrollment in services
• Respond to digital banking correspondence
• Process transactions and inquiries on accounts accurately and efficiently
• Create customer loyalty by identifying and promoting the Bank’s products and services
• Build and maintain a portfolio through Sales Management
• Assist and provide resolutions to customers with discrepancies or concerns
• Perform research for customers and employees of the bank
• Achieve and maintain 80% of individual sales goal
• Participate in community involvement
• Perform additional responsibilities as assigned by supervisor

Competencies & Qualifications

• High school diploma or equivalent
• Excellent customer service and telephone skills
• Ability to communicate clearly and effectively
• Proficient user of various types of technology and software
• Proactively uncover customer financial needs and solicit new business
• Skilled at multi-tasking in a fast-paced environment
• Robust understanding of bank products and services
• Strong organizational and time management skills
• Experience with core system and additional banking applications
• Teller and new account experienced, preferred