Practice Coordinator 3 - Custom Authorizations
University of California - San Francisco - San Francisco, California, United States, 94199Work at University of California - San Francisco
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Overview
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Full Time80216BRJob Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities.This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $31.91 - $45.70 (Hourly Rate).Department Description The Department of Orthopaedic Surgery is responsible for the department's academic, teaching, patient care professional services, and research activities under the UCSF School of Medicine (SOM). The department has over 250 academic and staff personnel at multiple sites (University of California - UC, Mt. Zion, Mission Bay - MB, San Francisco General Hospital - SFGH, and San Francisco Veterans Affairs Medical Center - SFVAMC). The Orthotic and Prosthetic Department provides joint patents care with numerous services across the UCSF health care system.Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word, and Excel). Proven ability to navigate through multiple patient records systems.Ability to analyze situations, prioritize, and develop solutions and make recommendations.Ability to work with minimal supervision.Ability to use good judgment and work independently, at times under the pressure of deadlines.Excellent customer service and communication/interpersonal skills, both over the telephone and directly.Able to sit at a computer terminal with telephone headphones for extended periods of time.Basic math skills required.Proven ability to deal with a wide variety of individuals.Ability to deal sensitively and effectively with patients.Excellent organizational and problem-solving skills.Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.Demonstrated administrative/office coordination skills.Demonstrated knowledge of medical practice terminology.Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee.Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.Prior experience with EPIC.About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health.Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization CampusJob Code and Payroll Title 004818 PRACTICE CRD 3Job Category Support ServicesBargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX)Employee Class CareerPercentage 100%Location Mission Bay (SF)Shift DaysShift Length 8 HoursAdditional Shift Details Monday - Friday 8:00 am - 5:00 pm
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