Informational Content Specialist - 3
Oracle - Juneau, Alaska, us, 99812![Oracle](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Juneau, AlaskaOracle believes in empowering people to do more, through world-class analytics products. We are the Service Excellence team within Oracle Analytics, responsible for innovating, building, and supporting the service technologies and capabilities that support our customers in the use of our products.Our vision is to enable our products to be world-class services through the principles of customer experience first, customer enablement, support, scalability, availability, reliability, and security. We invest in our services to enable our customers to be successful with our products.We’re seeking an experienced writer with a proven track record in professional excellence who can partner effectively to drive impact. The writer will be responsible for creating informational content to support new and existing Analytics products. The writer will work with Subject Matter Experts, Support, Customer Success, and Product Management to evaluate content from other teams, create original content, and develop guided content for our software products. The successful candidate will work with the Oracle Marketing Production team to collaborate on any video production and publication required. It’s expected that this role provides effective leadership for all assigned projects.ResponsibilitiesCreate a variety of informational materials including slide decks, diagrams, and scripts.Develop comprehensive content to meet organizational standards.Implement changes in content based on feedback from key stakeholders and subject-matter experts.Execute changes in existing informational content to maintain accuracy and completeness.Gain a deep understanding of Oracle's Analytics products and services.Translate complex information into straightforward, polished, engaging content.Write user-friendly informational scripts that meet the needs of the target audience, turning insights into language for user success.Evaluate current content and develop innovative methods for improvement.Gather information from subject-matter experts and incorporate that information into useful and accurate content.Develop content in alternative forms including blogs, short informational articles, and instructions for hands-on experiences for maximum usability, with a consistent voice across all content.Leverage user personas to create appropriate and targeted content for each.Minimum QualificationsEducational or related field preferred. Adult instruction experience preferred.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and Benefit InformationUS: Hiring Range: from $64,400 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business.Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, short-term and long-term disability, life insurance, flexible spending accounts, 401(k) with company match, paid time off, and more.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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