Access Services & Interlibrary Loan Manager
University of California, Hastings College of the Law - San Francisco, California, United States, 94199![University of California, Hastings College of the Law](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at University of California, Hastings College of the Law
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Overview
The following information provides an overview of the skills, qualities, and qualifications needed for this role.Typical duties and responsibilities consist of, but are not limited to, the following:Oversees the daily operations of the Circulation Desk;Ensures staffing and service support for the Circulation Desk with coverage for all hours in which the law library is open, providing back-up support as needed;Hires, trains, supervises, schedules, and assigns work tasks to student workers;Manages the budget for student labor in coordination with the library administration and the Library’s Operations Manager;Fosters excellent customer service by providing assistance to library users, resolving access-related problems, and providing timely response to access-related requests;Administers and oversees the library’s Course Reserves and Circulation Desk collections;Administers overdue procedures and processes library fines;Administers program for unaffiliated borrowers;Administers bar study access program;Oversees procedures for registering new patrons on an ad hoc basis;Maintains missing book records;Contributes to and updates a departmental procedures manual for Access Services;Interprets library access and circulation policies and resolves patron disputes as they arise;Supervises daily newspaper delivery;Supervises daily reshelving of library materials;Completes physical processing of library research resources for the library’s short-term loan collections;Performs other duties as assigned;Manages document delivery and interlibrary loan services (ILL);Collects data from interlibrary loan borrowing and lending requests for library usage statistical reporting;Processes, monitors, and delivers interlibrary loan requests on behalf of U.C. Hastings community members;Serves as the coordinator and administrator of the interlibrary loan management software used by the library;Monitors and processes requests for U.C. Hastings’ materials from borrowing institutions;Maintains and updates a departmental procedures manual for Document Delivery and Interlibrary Loan services;Performs budget reports for the library administration on expenditures and trends.REQUIREMENTSEDUCATION AND EXPERIENCEBachelor’s degree required;Supervisory experience preferred;Experience working in an academic and/or law library setting preferred;Familiarity with Ex Libris’ Alma library management system preferred;Customer service experience preferred.KNOWLEDGE, SKILLS & ABILITIESExcellent interpersonal, written, and oral communication skills;Strong customer service skills;Ability to interact well with a wide variety of patrons and to work collegially with the entire library staff;Ability to manage effectively multiple priorities and adapt to changing priorities;Ability to move book carts and pull materials from shelves and reshelve them;Ability to quickly learn and apply new technical skills;Strong analytical and problem-solving skills;Must be able to work business hours, Monday through Friday. Evening and weekend hours may be required in exceptional circumstances.BENEFITSComprehensive medical, dental and vision insurance coverage;Flexible Spending Accounts for transportation-related, healthcare and dependent care expenses;Employee Assistance Program;Life Insurance, Disability Insurance, and Legal Insurance;University of California Retirement Plan (a defined benefit plan);Deferred Compensation Plans/Pre-tax Retirement Savings Programs;Fifteen paid holidays per year;Generous vacation and sick leave;Commuter Benefits Program.
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