Coastal Logistics Group
Customer Experience Designer
Coastal Logistics Group - Savannah, Georgia, United States, 31441
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Customer Experience Designer
role at
Coastal Logistics Group
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Coastal Logistics Group provided pay range This range is provided by Coastal Logistics Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Job Summary: The Customer Experience Designer (CXD) will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. As a CXD, you create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. You will be responsible for promoting retention and creating a positive CLG experience. Individuals who enjoy relationship building, a fast-paced environment, and are excited to share the company’s message tend to excel in the position.
Key Responsibilities:
Represent the ‘voice of the client’ as their trusted partner and advisor
Identify needs and agreement on solutions
Construct a plan for how CLG will deliver those solutions
Manage external expectations and internal collaboration
Ensure accurate and profitable invoicing
Work towards timely collection of payments
Collaborate closely with team members and customers to support retention and expansion opportunities
Provide timely responses to customer requests for service
Make yourself aware of the respective customers’ profile to assure applicable service is delivered
Monitor pending orders and assure all stakeholders (customer and internal) are up to date
Schedule active orders
Validate all services and fees have been completed
Act as an industry expert regarding all services offered
Deliver and communicate ROI for clients throughout the client lifecycle
Schedule appointments and maintain calendars as needed
Answer incoming phone calls and route them appropriately
Cross-train on other CXD customer accounts to ensure consistent coverage and service continuity
Qualifications:
College degree or equivalent relevant experience
Detail oriented
Strong customer service skills
Excellent written and oral communication skills
Ability to provide leadership and promote teamwork
Strong working knowledge of WMS, CRM, and Microsoft Office
Work Schedule:
Days: Monday through Friday
Hours: 7:00 AM to 4:00 PM
All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Experience Designer
role at
Coastal Logistics Group
Get AI-powered advice on this job and more exclusive features.
Coastal Logistics Group provided pay range This range is provided by Coastal Logistics Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Job Summary: The Customer Experience Designer (CXD) will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. As a CXD, you create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. You will be responsible for promoting retention and creating a positive CLG experience. Individuals who enjoy relationship building, a fast-paced environment, and are excited to share the company’s message tend to excel in the position.
Key Responsibilities:
Represent the ‘voice of the client’ as their trusted partner and advisor
Identify needs and agreement on solutions
Construct a plan for how CLG will deliver those solutions
Manage external expectations and internal collaboration
Ensure accurate and profitable invoicing
Work towards timely collection of payments
Collaborate closely with team members and customers to support retention and expansion opportunities
Provide timely responses to customer requests for service
Make yourself aware of the respective customers’ profile to assure applicable service is delivered
Monitor pending orders and assure all stakeholders (customer and internal) are up to date
Schedule active orders
Validate all services and fees have been completed
Act as an industry expert regarding all services offered
Deliver and communicate ROI for clients throughout the client lifecycle
Schedule appointments and maintain calendars as needed
Answer incoming phone calls and route them appropriately
Cross-train on other CXD customer accounts to ensure consistent coverage and service continuity
Qualifications:
College degree or equivalent relevant experience
Detail oriented
Strong customer service skills
Excellent written and oral communication skills
Ability to provide leadership and promote teamwork
Strong working knowledge of WMS, CRM, and Microsoft Office
Work Schedule:
Days: Monday through Friday
Hours: 7:00 AM to 4:00 PM
All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr