Studio Manager
Lucid Motors - Corte Madera, California, United States, 94925![Lucid Motors](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Lucid Motors
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Overview
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.
BUSINESS HEALTHCoach and motivate the sales team to meet sales, test drives, delivery, and productivity goalsDemonstrate sales leadership by role-playing and having an active presence in customer-facing locationsTrain and develop team on sales, financing and delivery processesAnalyze data to determine optimal business strategiesSet individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goalsEnsure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscapeDrive for excellence in all areas of business focused on reaching expectations for the respective locationEMPLOYEE ENGAGEMENT
Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetingsRecruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely mannerProvide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.CUSTOMER EXPERIENCE
Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leadsEmpower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Lucid's missionAlso acts as a Senior Sales Advisor, handling high-potential customersClientele management for VIP customersYour hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.STUDIO OPERATIONS
Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.Supervise merchandising product inventory and displayManage and coordinate Studio team scheduling.Partner with Retail Operations and coordinate with vendors and service providers as neededEnsure facility maintenance and showroom presentation adhere to the brand standardsThrives in a fast-paced environment where innovation is inevitable, and change is expected.Assist with daily operations as neededQualifications :
5+ years of store management experience in retail, luxury or hospitality.Automotive sales management experience preferredA Bachelor's degree or equivalent experience in business, sales, or related discipline.Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.Experience making data driven decisions and holding team accountable to KPI'sExtensive experience and ability to lead a team that fosters an inclusive and collaborative environment.Acts with urgency and champions excellence in all company objectives.Proficient in English with a secondary language skill set being a plus.Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.Demonstrates a passion for electric vehicles and premium vehicle markets.Ability to work evenings and weekends in a retail environmentValid driver's license with no suspensions within the past year and obtain DMV Salesperson License.Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (Annual)
$100,000-$120,000 USD
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