Product Design Lead, Platform Design System
Capital One - RICHMOND, Virginia, United States, 23218![Capital One](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Capital One
Overview
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Overview
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
We are currently seeking a Product Design Lead to join our Card Servicing Experience design team. We design the experiences and tools that help our servicing associates help our customers, or help our customers help themselves. The work we do ensures customers can easily navigate any question or problem they have along their journey with us, no matter which path they follow.
This Product Design Leader will oversee our platform design system and governance processes – ensuring that when we expand our product feature set, we do so in a methodical, systematic way. We’re looking for a designer who will take a systems-mindset to defining and deploying consistent, reusable componentry and patterns across our product portfolio. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library.
What You’ll Do:
As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Product alignment — creating direction and facilitating product partnership while managing ambiguity and shifting priorities
Facilitation — planning and facilitating workshops with internal partners to deliver experiences that align business and user needs
Prioritization — engaging in strategic portfolio planning to set the product and design roadmap
User-centered — embracing and advocating for an experience mindset, reminding us all to focus on the user, even if our eyes are on the platform
Discovering & Delivering
Research — leading traditional and non-traditional design-thinking methodologies across the product delivery lifecycle, from foundational user research through usability
Collaboration — partnering with technology, product, and the business to uncover needs and translate them into engaging, simple, intuitive, and scalable design patterns
Storytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact
Form & Function — demonstrating robust knowledge of UX best-practices, having a sharp and highly critical eye for visual design, and balancing those with what is needed functionally and what can be built realistically
Quality — ensuring alignment to patterns and best practices through oversight and periodic experience review
Guidance – becoming the subject matter expert on pattern usage and approved practices, and providing methods that enable designers and partners to obtain your guidance as they make experience enhancements
Building — delivering reusable components and patterns via high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Leadership
Enabling easy adoption of and evangelization for using approved patterns and practices
Teaching the mindset for identifying when to create new patterns and when not to
Owning and facilitating the design system contribution model between design, product, and tech
Forming relationships with broader design system teams and thinking strategically about how to plan for eventual cross-business standardizations
Basic Qualifications
8 years of experience in a Product Design role
3 years of experience building and scaling design systems
3 years of experience using Figma and its advanced features
5 years of experience working with cross-functional teams—including Product, Tech and Design — to deliver experiences to market with shared alignment
Preferred Qualifications
Experience designing for cross channel experiences
Experience designing for enterprise products
Experience working with design system CMS products, such as Storybook
Experience growing junior product designers
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).