Visual Interpreter Supervisor
Aira - New York, New York, United States,Work at Aira
Overview
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Overview
Customer Service/Communication:Demonstrate ability to listen and resolve conflicts with customers/Explorers, find the root cause of issues, and communicate clearly with Explorers and VIs to ensure their concerns are resolvedDemonstrated ability to write clearly, concisely, and with proper use of grammarAct with integrity, honesty, and knowledge to promote the culture, values, and mission of AiraCascade and echo strategic initiatives among VIsLeadership:Coach, motivate, and support VIs while on shiftMaintain composure, retain perspective, and respond in a professional manner when faced with challenging situations and during times of uncertainty and changing prioritiesProblem-Solving and Decision-Making:Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they ariseAira’s Values:We are powered by people.We embrace change and agility.We act with integrity, transparency, dignity, and respect.We are champions of inclusion, diversity, and accessibility.We pursue excellence & hold ourselves accountable for results.Aira’s Operating Principles:Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.Focus: We operate with a plan, based on our roadmap and aligned to our priorities.Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.Transparency: We engage in open, honest, and direct, two-way communication, because we trust one another.Corporate Social Responsibility: We support the community in matters related to health, employment, and independent living. This includes making our service available as broadly as possible to support these commitments.RequirementsStudies show women and other marginalized groups are less likely to apply to a job because they do not meet 100% of the requirements. We encourage individuals with unconventional experience to apply. Experience in lieu of education may be applicable.Education:Associate's DegreeExperience:Two years or greater of customer service experienceOne year or greater of supervisory experienceExperience supervising 20+ individuals at a timeAvailability:Availability to work the following part-time schedule (times are in PST):Wednesdays: 7:00am-12:00pmThursdays: 7:00am - 10:00amFridays: 3:00am - 6:00amSaturdays: 5:00am - 10:00amSundays: 4:00am - 9:00amAlthough this Visual Interpreter Supervisor position is part-time, we are open to considering full-time applicants who will supplement their Supervisor hours with Visual Interpreting work during specified hours, including weekends, where additional staffing is needed to support our Explorers.Skills and Traits:Highly organized and attentive to detailStrong and active contributor to organizational alignmentTeam player who takes ownership of and pride in their workUnderstanding of how to handle sensitive and confidential informationAbility to navigate in a high-paced and ambiguous environmentAbility to take initiative and work independently and as a member of a teamAbility to work well with varying levels of management while maintaining positive working relationships with customers, peers, and other team membersBenefits$23 per hour compensation100% remote work - always was, always will bePaid trainingPaid sick leave7 Days to start21 Days after 3 years$400 Annual technology stipendOpportunity to shape a new professionSupportive, integrated team environment with ongoing development opportunities