Senior Programmatic Ad Ops Coordinator
Sinclair Broadcast Group - Hunt Valley, Maryland, us, 21065Work at Sinclair Broadcast Group
Overview
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Overview
Senior Programmatic Ad Operations Coordinator
to help ensure delivery of display/video programmatic, CTV and geofencing campaigns.
This person should have a passion for programmatic advertising and a customer-service centric attitude. The Senior Digital Sales Coordinator - Programmatic reports to the Programmatic Manager and senior agency leadership.Production Coordination Duties:Support the production, scheduling and delivery of CTV and Programmatic productsFrequently check in with colleagues to coordinate and prioritize team workload, ensuring SLAs are being metServe as initial point of contact for incoming requests and delegate accordinglySupport various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by managementUse multiple internet and software platforms to perform duties, and therefore must be technically savvyAttend, participate, and host weekly production staff meetings and product trainings as neededMust be able to understand digital reporting and analytic metrics
Customer Service Job Duties:Primary coordinator on direct engagement with internal clients to handle service issues, complaints and normal customer serviceResponsible for accurately handling and solving customer inquiries in support of Programmatic and Customer Success Teams.Understand and Identify customer needs and be able to ask high quality questions to collect missing informationEstablish and promote effective relationships with clients, upholding the agency's commitment to the customer experienceTake appropriate action to resolve issues or escalate to management accordinglyFormulate responses in professional and grammatically correct languageMust be able to organize and schedule calls, and client communication
Other Duties:Serve as backup for Programmatic Team members, assisting in tasks during high volume or priority projectsDisplay leadership and professionalism, setting a positive example for the Programmatic team.
Qualifications:Minimum 2-year-experience with digital technologies, including social media, CTV, digital marketing (programmatic display and video)Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skillsMust thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needsMust be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customersMust have strong listening skills, and be empathetic and able to effectively relate to clientsUnderstanding of digital analytics and reporting tools is a plusHighly proficient in Microsoft office products
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
About Us
Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.