Tech Trainer and Documentation Writer
Ports North - Chicago, Illinois, United States, 60290![Ports North](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Ports North
Overview
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Overview
Responsibilities
Documentation Revamp:
Review and update existing documentation, ensuring clarity, accuracy, and usability.
Develop new user manuals, guides, and FAQs to support our niche platform.
Collaborate with product managers and developers to gather necessary information for documentation.
ERP Implementation:
Create detailed documentation for the new ERP platform, tailored to our company’s specific needs.
Develop training materials including step-by-step guides, video tutorials, and webinars.
Training Delivery:
Conduct live and virtual training sessions for both of our platforms.
Design and implement training programs that cater to different learning styles and skill levels.
Provide one-on-one support and follow-up training as needed.
Skills Required
Proven experience in technical writing and training, preferably within the software or technology sector.
Experience with NetSuite or other ERP systems is highly desirable.
Experience in developing and implementing change management plans, particularly using the ADKAR methodology.
Education & Work Experience
Bachelor’s degree in Education, Communications, Information Technology, or related field.
Title: Technical Trainer and Documentation Writer
Location: Greater Chicago Area
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