Associate Technical Writer (Hybrid/Onsite)
Visa - Austin, Texas, us, 78716![Visa](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Visa
Overview
- Apply
Overview
Other projects our team works on include - technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG), standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.
Principal responsibilities include:Write documentation using topic-based structured authoring guidelines and with minimalist intent. This documentation is for our HTML and XML authoring systems (XML Editor, Component Content Management System, and web-based documentation delivery portal) used to create internal and external Visa documentation.Update current documentation that supports existing end-user authoring systems.Provide first-level technical troubleshooting and problem solving to the HTML and XML authoring community, using excellent customer service skills and best practices to serve our fellow team members. The successful applicant will need to always be professional, particularly when faced with various issues requiring user assistance.Write meaningful/actionable user requirements from design documents, and conceptual approaches.Test and debug software enhancements to our HTML and XML authoring systems (current and new) and provide feedback to the XML development team. This includes the construction of solid use cases for testing and for User Acceptance Testing (UAT.)Communicate professionally and clearly in all written and oral communications in a way that is transparent and honest.Provide timely project status on multiple projects to team members, clients, and management- with the ability to construct highly readable versions of status/dashboards that define the details of what has been delivered, what is missing, and what is in between.Proactively escalate problems and issues as needed and exercise good judgement in determining what is urgent or critical and what is not.Multi-tasks and prioritizes concurrent assignments.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Qualifications Basic Qualifications:
* 2 year of work experience with a bachelor's degree or 0 years of work
experience with an advanced degree (e.g. Master's, MBA, JD, MD) or PhD
Preferred Qualifications:
* 3 years of work experience and a bachelor's degree or 1-2 years of work
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or PhD.
Advanced Degree (e.g. Masters, MBA, JD, MD) or PhD.
* Technical writing or related experience. Experience with writing technical
documentation based on technical project artifacts and interactions with
Subject Matter Experts, including system architects and senior software
engineers.
* Strong knowledge of the structure and content of the English language
including the rules of composition and grammar.
* Strong customer service, analytical, research, interpersonal and problem-
solving skills required.
* Strong interpersonal, facilitation, and leadership skills along with effective
communication (both written and verbal) skills.
* Demonstrated ability to absorb, analyze, and understand new information,
technologies, and practices quickly.
* Proven business processes analysis skills - gathering business requirements,
analyzing systems impacts, accurately capturing system requirements and
specifications.
* Strong knowledge of MS-Office products for Windows including Word, Excel,
Visio, Teams, and SharePoint.
* Experience with XML documentation tools and profiling, XML editing tools
(Arbortext Editor, Oxygen XML, or similar) and document repositories
(Documentum, SDL Tridion, or similar), DITA experience preferred.
* Familiarity with Web design tools (SharePoint Designer and Workflow)
preferred.
* Experience with graphics editing software such as Illustrator, Photoshop, or
PaintShop Pro preferred.
* Experience with advanced authoring software such as Acrobat.
* Familiarity with Atlassian products (JIRA, Confluence) is a plus.
* Knowledgeable with Visa systems or applications is a plus.
* Familiarity with API documentation is a plus.Additional Information
Work Hours:
Varies upon the needs of the department.Travel Requirements:
This position requires travel5-10% of the time.Mental/Physical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 88,200.00 to 124,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.