Software Web Developer Help Desk Support
Leidos - Reston, Virginia, United States, 22090![Leidos](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Leidos
Overview
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Overview
Research, document, and troubleshoot bugs with OHASIS. Coordinate and collaborate with the development team on all bugfixes and enhancements.
Development code: writing, testing, and maintaining the current code base.
Develop testing and debugging capabilities.
Maintain and develop the OHASIS user and technical manuals.
Helpdesk (35%)Technical Support:Respond promptly to incoming queries via phone or email.
Provide step-by-step instructions to OHASIS users, helping them resolve issues.
Escalate complex issues to higher-level to OHASIS PM and development team.
Incident Management:Log all support requests and incidents in a tracking system.
Maintain detailed records of user interactions, issues, and resolutions.
Follow up with users to ensure issues are fully resolved and provide ongoing support as needed.
Identify patterns or recurring issues and report them to the OHASIS PM and development team for further investigation.
User Training and Documentation:Provide basic training to OHASIS users on system functionalities.
Develop and update OHASIS help guides, FAQs, and other documentation to assist users.
Required QualificationsMust be a US citizen with an active Secret Clearance.
Bachelor's degree in Computer Science, Information Technology, or a related field and 2 to 4 years' experience; or a Master's degree and less than 2 years' experience; 4 additional years of related experience will be considered in lieu of a Bachelor's degree.
Basic understanding of networking concepts, internet protocols, and web-based applications.
Basic understanding of software development lifecycle.
Excellent verbal and written communication skills.
Ability to explain technical issues to non-technical users.
Preferred QualificationsExperience with OHASIS is preferred
Proficiency with .NET framework and SQL Server is essential, along with a solid understanding of HTML/CSS.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Commitment to continuous learning and professional development.
Original Posting Date:
2024-09-06
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:
Pay Range $65,000.00 - $117,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#Remote