Business Analyst for Customer Experience and Marketing
LGCY Power - Lehi, Utah, United States, 84043![LGCY Power](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at LGCY Power
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Overview
This role is Hybrid from our Lehi, UT office. You must be able to work on-site a minimum of 2 days from the office.Responsibilities:Analyze customer data to identify trends, opportunities, and areas for improvement in customer experience and marketing.Create and maintain dashboards and reports to track key performance indicators (KPIs) related to customer experience and marketing efforts.Conduct market research and competitor analysis to inform marketing strategies.Work with cross-functional teams to implement and optimize customer experience initiatives.Provide insights and recommendations to stakeholders based on data analysis.Ensure data accuracy and integrity across all customer and marketing databases.Promote the use and understanding of our customer-facing apps.Assist the market research committee.Enhance cross-department metrics to create an extraordinary customer experience.Develop and manage strategies for obtaining customer insights from surveys and feedback.Create and implement reporting metrics for lead generation in customer-facing practices.Oversee and complete internal customer initiatives.Provide data and reporting support to the customer marketing team.Oversee delivery of Partner group initiativesWork with Customer Marketing Manager to develop metrics system for upsell and cross sell of additional productsAid customer care and experience teams with reporting and accountability to ensure exceptional customer experiences.All other duties as assignedQualifications:Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.Proven experience as a Business Analyst, preferably in customer experience or marketing.Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).Excellent verbal and written communication skills.Ability to work independently and manage multiple projects simultaneously.Strong organizational and time management skills.Attention to detail and problem-solving abilities.Preferred Skills:4+ Years of experience in a Business Analyst type roleExperience in the solar industryWhat We Offer:Competitive compensation9 paid holidaysAttractive benefits package including medical, dental, and vision coverageGenerous 401(k) optionOpportunity for career development and advancement with a rapidly growing companyHigh-energy, fun, and friendly cultureFlexible PTOLGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.LGCY Power uses the E-Verify employment verification program.
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