Telecommunications Specialist 3
CDO Technologies, Inc. - Fort Belvoir, Virginia, United States, 22060
Work at CDO Technologies, Inc.
Overview
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Overview
Direct and manage technical work on assigned projects, ensuring alignment with user requirements and organizational goals. Technical Analysis & Documentation:
Perform analyses, prepare technical documentation, and deliver briefings and presentations to stakeholders. On-site Management:
Lead on-site management for installations, overseeing processes to ensure success and compliance with project plans. System Maintenance & Troubleshooting:
Install, operate, maintain, configure, troubleshoot, and repair IT systems, including devices, circuits, cables, components, software, and end-user devices. Project Planning Support:
Assist in developing and managing project plans, including monitoring task performance, work products, and adherence to schedules. Vendor Coordination:
Collaborate with Vendor Project Managers, Contracting Officer Representatives (COR), and program points of contact to ensure accurate technical solutions and user satisfaction. Minimum Qualifications: Experience:
A minimum of seven (7) years of progressive IT experience. Experience with projects demonstrating proficiency in the following technical areas:
Telecom Installation and Maintenance: Installing and maintaining ISDN, analog, and VoIP phones and endpoints; troubleshooting telephone hardware/software issues; managing circuits (e.g., SDH, SONET, MPLS, DSL, Ethernet). Telecom Configuration and Troubleshooting: Configuring and resolving issues with VoIP hard/softphones, voicemail profiles, Extension Mobility profiles, and Cisco Unified Communications Manager systems. Project and Equipment Management: Supporting enterprise voice services projects, providing inventory updates, and managing telecom assets using IT Asset Management Systems (ITAMS) and Telephone Management Systems (TMS). Logistics Support: Delivering and retrieving IT/telecom equipment; attending working group meetings and providing incident reports for equipment failures. The Specialist should be adaptable to last-minute changes in workload, capable of handling tasks of varying scope, and able to collaborate with on-site points of contact for physical installations. A valid driver's license is required for work-related travel.
At least one project meeting the above requirements must have occurred within the last three (3) years.
Security Clearance:
Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at the time of proposal submission.
Required Skills & Competencies: Expertise in IT and telecommunications systems, including hardware, software, and network connectivity. Strong troubleshooting and problem-solving skills for IT systems and components. Ability to lead teams effectively and manage on-site installation processes. Proficient in preparing technical documentation and delivering professional presentations. Excellent coordination and communication skills to work effectively with vendors, team members, and stakeholders.