**ROLE SUMMARY**The Patient Access and Reimbursement Training Design and Delivery Specialist (the "Specialist") will oversee the design, development, and implementation of a comprehensive learning programs tailored to Patient Access and Reimbursement (PA&R) colleagues (such as Field Reimbursement Managers, Dedicated Care Coordinators, Patient Access Coordinators, Field Access Specialists, Access Navigators, etc), enabling them with knowledge, skills and tools on patient access, reimbursement, and coverage to make Pfizer products available to patients and providers.The Patient Access & Reimbursement Training Design & Delivery Specialist will have a strong working knowledge of key related areas and lead training of patient access, reimbursement, and coverage as well as curricula design, training delivery, and content development that spans core customer engagement skills, market insights, advanced training, and additional content relevant to customer-facing colleagues serving in patient access and reimbursement roles.The Specialist must possess a deep understanding of the PA&R landscape, PA&R roles, and how these roles operate compliantly and effectively within an integrated team approach.**ROLE RESPONSIBILITIES**Act as a subject matter expert in patient access, reimbursement, and coverage, within the appropriate customer engagement skills and frameworksMaintain expertise and understanding of the compliant application of PA&R role-specific needs, which may vary based on PA&R role and may include: coverage, drug reimbursement, appropriate coding guidelines, government payment systems, provider/carrier networks, copay assistance programs, Medicare, Medicaid, 340B, health plans, pharmacy benefit managers, access policies, Hubs, etc)Possess technical expertise in patient access & reimbursement topics, customer market perspectives, market knowledge, and drivers of local market dynamics, and has the ability to share and leverage this expertise to provide input and feedback to internal stakeholders and appropriately influence relevant training strategyPartner effectively with all internal partners (Global Access & Value, Leadership, Market Access, KAM Leadership, Cross Functional working groups, Marketing, Medical, Sales, Regulatory, Legal, Compliance, Training, etc) to evaluate and prioritize general and specific patient access and reimbursement needs and manage demandDevelop, maintain, and update learning journeys and training curriculum on patient access & reimbursement and integrated team content, enabling customer-facing colleagues with knowledge and tools on access, reimbursement and coverage to make products accessibleManage the design, development, delivery, and continuous updates of training programs for patient access & reimbursement in alignment with customer-facing strategies, engagement selling, coaching constructs, and pre-determined impact and outcome metrics.Work with legal and compliance to determine risks and placeholders for additional PA&R training requirementsWork with the Accounts, Patient Access and Reimbursement team to develop consistent training approach and curriculum on how an integrated team works together by role, optimizing a team-based approach, and ensuring compliance with the Orange Guide and other applicable company policies.Conduct engaging training sessions, both virtually and in person, for new-to-role and established PA&R colleagues to increase knowledge and skills, and to reinforce desired behaviorsProvide coaching and mentorship to colleagues throughout their training journeyEnsure all training curriculum has been developed and delivered in compliance with Pfizer legal requirementsGather best practices and share with cross-functional stakeholdersPartner with Learning Experience & Innovation Team to ensure the learning experience is integrated and built from end-to-end.;Partner with the Learning Effectiveness Team to ensure that the resources - print, eLearning modules, leader-led workshops, presentations, and sustainability programs - are reflective of PA&R teams' needsWork with Customer Engagement Leadership, Sales Skills & Coaching Teams to fill training gaps based on emerging needsWork with Customer Engagement Strategy & Partnership Team to align on the needs for specific patient access and reimbursement roles as a result of market events / emerging topics identifiedConduct regular review of training programs with key stakeholders to ensure the curriculum meets requirements for engaging with customersUtilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, Pfizer Learning Academy Platform, and QuestionmarkRemain current on evolving US healthcare law risks pertinent to patient access and reimbursement with the ability to describe relevant considerations (such as patient support v. product promotion, access and reimbursement resources not positioned as a benefit to prescribing our products, off-label and kickback risks, value-added resources, appropriate interactions with promotional and demand generating colleagues)**BASIC QUALIFICATIONS**Bachelor's degree required10+ years of experience in training, sales, patient access and reimbursement/related experiences or combination of experiencesDeep experience and knowledge of patient access, US payer and healthcare market landscape based on PA&R role-specific responsibilities (such as coverage, drug reimbursement, appropriate coding guidelines, government payment systems, provider/carrier networks, copay assistance programs, Medicare, Medicaid, 340B, health plans, pharmacy benefit managers, access policies, Hubs, etc)Understanding of the biopharma industry and the ability to translate business needs into training strategyUnderstanding of Pfizer integrated teams (including HUBs) and how to compliantly coordinate communication amongst various PA&R roles for optimal customer approach and outcomesPeople leadership experience within commercial organization (i.e. sales, account management, marketing etc) either directly or cross-functionallyExecutive presence and ability to influence senior stakeholders internally and externallyStrong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and compliantly collaborating across functions to meet shared objectivesOutstanding presentation, facilitation and writing skillsAbility to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiencesExperience coaching individuals to achieve personal and organizational goalsProject management experience and organizational abilities to simultaneously manage multiple complex projectsDemonstrated creativity skills, with a track record of creating innovative ideas, developing new and better ways of workingAbility to make sense of complex information and make decisions with minimal directionTrack record of holding self and others accountable to meet commitmentsExperience leading a diverse team to achieve common goals, leveraging diverse perspectivesAbility to understand the business environment and objectives and develop solutions accordinglyFamiliarity with Pfizer systems and use of technology in trainingExperience delivering training as a field faculty or SME**PREFERRED QUALIFICATIONS**Understanding of Pfizer's portfolioUnderstanding of patient prescription journeyCoding and billing knowledge or certificationAdditional certification in coding and reimbursement**PHYSICAL/MENTAL REQUIREMENTS****NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS****Other Job Details:**+ Last Day to Apply: **August 19, 2024**+ Additional Locations: Any US Remote Location+ Not eligible for Relocation Package+ Eligible for employee referral bonusThe annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.**Sunshine Act**Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.**EEO & Employment Eligibility**Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.Sales Training
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Patient Access & Reimbursement Training Design & Delivery Special...