If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:Do you love working in an academic environment? Do you love helping people? If so, we have the job for you! Shaw University is looking for Part-Time Telecommunications Officers. Reporting to the Platoon Leader, the Telecommunications Officer provides departmental telecommunications functions to the Campus Police and Security Department, including front desk customer service and phone coverage for the University. The position is accountable for ensuring the efficient receipt and transmission and coordination of on-campus emergency and non-emergency requests for police assistance. In addition, the Telecommunications Officer will provide campus customer service phone coverage to include answering all calls to the University and directing such calls appropriately. The Telecommunications Officer will collect pertinent data, determines and contacts appropriate responding units, maintains calls in the database using real-time entry, and provides responding officers with all necessary information. Obtains and maintains officer status through the duration of each emergency call.Essential Job Functions:Professionally and effectively answers and dispatches calls for Campus Police and Security DepartmentAnswering and processing emergency incidents and routine incidents for assistance, communicating clearly and effectively to a reporting party to collect critical information for officer safety awareness and timely response.Professionally and effectively answers campus calls and directs calls appropriately with a strong customer service focusProvides professional and effective customer service to walk-insCreates and maintains service call log recordsProcessing inquiries, requests for assistance, and complaints in a courteous and efficient mannerAppropriating resources in order to effectively respond to routine and emergency incidentsAll other related duties as assignedEducation and/or Experience:Typically, a high school diploma is required. College coursework in police science, criminology or related field is preferred or equivalent experience.Minimum two years of experience working in higher education security, public safety agency, or law enforcement environment.DCI Certification preferredMinimum one year of customer service work experience involving the general public.Certificates, Licenses or Registrations:In-Service Training Program for TelecommunicatorsOther Competencies:Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision, commitment, and experience in achieving goals and pursuing excellence are critical. Strong oral and written presentation skills. Ability to work well independently and as a member of a team. Excellence in the organization, decision-making, problem-solving, and creating a collaborative environment. Ability to manage multiple projects simultaneously. Must be able to read, write, and speak fluently in English.We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, or any other legally protected status.Qualifications
Education
Required:
High School or better.Preferred:
Associates or better in Criminology and Criminal Justice.Experience
Required:
2 years:
Experience working in a higher education security, public safety agency, or law enforcement environment.
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PT Staff: Telecommunications Officer