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The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

As a Content Writer, you play an integral part in supporting our customer experience organization through cross-functional content creation. Reporting to the Knowledge Manager, you will be responsible for developing and maintaining help documentation in the knowledge base for our customer experience team. You’ll partner with stakeholders to create accessible, easy-to-understand support content ranging from comprehensive step-by-step workflows for our products and tools to internal communications for our support teams. You’ll immerse yourself in our products and the end-to-end support experience, translating complex technical and industry language into clear, digestible content that helps our support team and enhances the overall TFD customer experience. You own the day-to-day maintenance of our knowledge base and do it all with excellent change management.

How You'll Make An Impact

• Collaborate with subject matter experts across The Farmer’s Dog to create, audit, maintain, and iterate support content to reflect latest processes and procedures.
• Partner with stakeholders to help craft email, chat, SMS, and phone responses using approved voice and tone guidelines.
• Partner cross-functionally on any new releases, features, and products to determine content approach and needs.
• Author and package content to meet the needs of the different internal teams that rely on the knowledge base.
• Follow company editorial guidelines and content templates to ensure consistency across content touchpoints.
• Develop internal communications for new content or product launches and monitor audience feedback and engagement.
• Gather and incorporate audience feedback to improve content, increasing the accuracy and findability.
• Monitor the effectiveness of the knowledge base and make continuous improvements and recommendations based on feedback, data, and emerging best practices.
• Own the day-to-day maintenance and updates of the knowledge base.
• Stay up to date on industry trends and technological advancements in knowledge management.

We're Excited About You Because

• You have experience in content creation or writing, preferably in a customer-focused role.
• You have excellent communication and stakeholder management skills.
• You have demonstrated ability explaining product and policy specific concepts into jargon-free language to customers.
• You’re able to thrive in ambiguous situations and find clarity.
• You have excellent project and time management skills; ability to handle multiple projects concurrently.
• You’re data driven and can identify trends in content performance based on channel and project goals.
• You have the ability to quickly learn new technologies and user support applications.
• You have experience with G Suite, project management systems, customer relationship management, and content management systems.
• You’re able to travel domestically on occasion (~10%).

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team.

A Few of Our Best Benefits

• Dog-friendly office in Nashville.
• Market-competitive compensation and equity packages.
• Comprehensive Healthcare, Dental, and Vision.
• Company supported mental health benefits.
• 12 week paid parental leave.
• Competitive 401k plan with company match.
• Flexible PTO.
• Discounted fresh food for your pup.
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.