VP-Customer Success | $140K-$160K + Remote | High Growth Creator ...
PhillyTech, LLC. - Phila, Pennsylvania, United States, 19117![PhillyTech, LLC.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at PhillyTech, LLC.
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Overview
Our client is a high growth SaaS in Philadelphia that built a content creator management platform to help brands streamline communication with their content creators, reduce admin costs, and effectively track campaign performance.
This is an exciting opportunity to join a team of passionate individuals who won awards such as Best Management Team in the Region and earned funding from ex-Facebook, Yahoo, and Ticketmaster executives.
Job Description
The VP-Customer Success will be responsible for leading a high-performing Customer Success team. Your strategic insights and leadership will drive customer satisfaction, retention, and expansion. The ideal candidate will have a strong background in customer success within the software industry and a passion for helping customers achieve their goals.
Key Responsibilities:Lead, mentor, and support a team
of Customer Success Managers, fostering a culture of excellence and continuous improvement.Customer Success Strategy:
execute a comprehensive customer success strategy aligned with company goals to drive adoption, retention, and expansion.Establish Processes and Best Practices:
Continuously refine and optimize these processes based on customer feedback and data insights.Customer Relationship Management:
Act as a trusted advisor to key customers, ensuring their strategic goals are met through proactive account management and strategic planning.Cross-functional Collaboration:
Partner closely with Sales, Product, and Marketing teams to drive customer success initiatives, advocate for customer needs, and ensure alignment on product enhancements and feature requests.Metrics and Reporting:
Define and track key performance indicators (KPIs) such as customer satisfaction, retention rates, upsell/cross-sell opportunities, and lifetime value. Provide regular reporting and insights to the leadership team.Customer Feedback and Advocacy:
Gather customer feedback systematically, advocate for customers internally, and drive initiatives to improve the overall customer experience.Customer Success Culture:
Foster a culture of customer-centricity, continuous improvement, and teamwork within the Customer Success team and across the organization.Qualifications
6-10+ years of experience in Customer Success, Account Management, or a related role within the SaaS industry.Proven experience leading and developing high-performing teams.Experience in hiring, coaching, and developing team members.Strong problem-solving and strategic thinking skills.Excellent communication and interpersonal skills.Ability to build and maintain strong relationships with customers and internal stakeholders.Proficiency with customer success tools and platforms (e.g., Vitally, Salesforce, Gainsight, Zendesk).Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.Bachelor's degree in Business, Marketing, or a related field.Experience in using Vitally would be a huge plus.
Additional Information
SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.