Content Developer
Lamwork - Little Rock, Arkansas, United States,![Lamwork](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Lamwork
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Overview
Coordination: Coordinate with Genpact’s Analytics Service Line teams, Data Science team, and Industry Verticals to ensure all certification and learning assets are created with a coherent learning path beneficial to customers.Content Design: Design, curate, and publish the highest quality experiential content for Data & AI audiences, including creating experiences, text, videos, and interactive activities.Documentation Management: Create, write, and manage user documentation for data science products and solutions.Cross-Functional Collaboration: Coordinate with cross-functional teams to determine content needs and explore new areas of content creation.Feature Assessment: Assess and document new and upcoming product features in the Data Science solutions.Solution Documentation: Draft and review solution design and requirements documents.Style Guide Management: Draft and manage corporate style guide and terminology conventions.Content Execution: Coordinate with Service Lines and Industry Verticals to execute content features.Process Execution: Execute internal processes to create documentation and content.Communication Development: Develop print, electronic, and web communication to support company goals and client needs.Publication Support: Support company publications and information dissemination.Research and Information Collection: Research and collect information for departmental and company communications.Audience Analysis: Understand learner audience and scope of learning from documented Training Needs Analysis.Learning Material Creation: Create engaging learning materials using authoring tools such as Articulate Storyline 360, Rise, Captivate, WalkMe, etc.Collaboration: Collaborate with subject matter experts to identify the target audience, roles, and responsibilities, and design the curriculum to address the learner needs.Content Writing: Write creative and effective learning objectives, instructional content, audio, and video scripts.Storyboarding: Storyboard instructional content and visualize graphics.Design Collaboration: Collaborate with designers on the look and feel of the learning course.Engagement Development: Develop exercises and activities that enhance learner engagement.Digital Content Development: Develop digital learning content using modern experience design technologies such as Augmented Reality and Virtual Reality (AR/VR).Assessment Design: Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course.Feedback Implementation: Address changes and feedback to course deliverables in a timely manner.Project Documentation: Maintain project documentation and course folders.Simulated Assembly Construction: Build and construct simulated building assemblies and video backdrops for video demonstrations.Electronics Setup: Set up electronics for video production (lights, cameras, accessories).Video Demonstration: Conduct video demonstrations in accordance with storyboards, scripts, and tutorial descriptions.Media Collection and Editing: Collect, create, and edit photographs, graphics, and videos to be embedded in training.On-Site Production: Produce audio and video product demonstrations at on-site locations in factories, warehouses, and construction sites.Set Management: Setup and breakdown of video sets (cameras, backgrounds, lighting, seating, props, etc.) and presentation rooms.Scheduling: Schedule people needed to participate in videos, audio, etc.Vendor Coordination: Coordinate audio narration with external vendors.Video Hosting: Host instructional videos.Information Collection: Collect information on products or topics for training, utilizing marketing sell sheets, product data sheets, how-to guides, and subject matter experts from Marketing, Research and Development, and Technical Services.Script Review: Review and create scripts based on LATICRETE and general training best practices.Content Developer Job Summary
Initiative: Take initiative, gather documentation requirements, analyze the documentation of competitors, plan documentation efforts, and prioritize across multiple deliverables.Technical Writing: Use technical writing expertise to plan and create a new set of highly technical content.Content Development: Set content can include APIs, end-to-end scenarios, how-to’s, conceptual articles, quickstarts, tutorials, training modules, and architectural-related content.Technology Adaptation: Learn about new technologies and develop content using language easily understood by customers, applicable to customers’ success, and easily localized by the translation team.Cross-functional Collaboration: Work closely with engineering, customer support, and marketing teams to understand customer goals, needs, and pain points.Prioritization: Use customer and partner feedback, as well as data about the product and content usage to prioritize the most important work.Project Coordination: Help focus everyone’s efforts on a cohesive direction and ensure deliverables meet required deadlines.Content Improvement: Refine and improve documentation plans and content through customer feedback, testing, and by keeping current with the ever-evolving technological landscape.Tutorial Creation: Assemble tutorials utilizing PowerPoint and video editing software (Adobe Creative Cloud).Q&A Development: Create Q&A based on course curriculum.Content Publishing: Publish content to hosting networks (Brainshark, Workday, YouTube, Social Media, etc.).Quality Assurance: View content to ensure a seamless viewing experience by learners.Feedback Integration: Collect feedback from users on content and delivery, incorporate feedback in future projects and update current content.Task Management: Independently work from a task queue, with a wide variety of campaign-related tasks to complete daily.Communication: Communicate within task management/time tracking/project management tools.Quality Assurance: Proactively quality check, troubleshoot, and identify root cause for potential delivery issues.Integration Development: Build integrations for real-time lead delivery.Reporting: Create and deliver customer-specific reporting.Performance Monitoring: Provide performance or pacing monitoring for delivery team or customer review.Digital Learning Design: Design, develop, and deploy digital learning materials and other key solutions as part of a blended learning approach to meet requirements.Distance Learning Development: Develop and deliver distance-learning products and packaged offerings for customers.Learning Intervention Delivery: Deliver and produce new learning interventions with support from internal subject matter experts and stakeholders.Digital Learning Integration: Integrate other digital learning mediums, such as video, discussion forums, and Miro activities into the Content Management System to further improve distance learning provision solutions.Strategic Support: Support the wider implementation of Emergn’s Product and Strategy Team goals and objectives.
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